Hyperscaler DC Technician Manager

About the role

Job Location: Plano, TX. Ericsson Inc. does not sponsor U.S. work authorizations for this position, including H‑1, H‑1B1, E‑3, O‑1, and TN visas, and does not hire F‑1 students on CPT or EAD.

We are seeking a people‑centered, results‑driven manager to build, lead, and sustain a high‑performing team of Data Center Technicians in a highly competitive talent market. This role is critical for attracting top technical talent, enabling their success through strong onboarding and engagement, and retaining them through effective leadership, development, and workforce planning.

Responsibilities

• Build and inspire a high‑performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data‑center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early‑career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp‑up and ramp‑down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data‑center operations.
• Lead incident response and critical escalations through clear communication, root‑cause analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data‑center operations.

Qualifications

• 7+ years of experience in data‑center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.
• Working knowledge of data‑center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Why join Ericsson?

At Ericsson you’ll have the opportunity to use your skills and imagination to push the boundaries of what’s possible, building solutions never seen before for some of the world’s toughest problems. You’ll be part of a diverse team of innovators driven to go beyond the status quo and craft what comes next.

Pay

The salary range for this position depends on factors such as location, job‑related knowledge, qualifications, skills, education, training, and experience. In addition, a Short‑Term Variable Compensation Plan provides an annual bonus based on business performance, individual performance, and the individual bonus target, subject to eligibility and pro‑ration rules.

Benefits

• Health: Choice of three medical plan options and a dental plan; company credits equal to Ericsson’s contribution toward premiums for the employee and eligible dependents.
• Financial security: 401(k) plan with an automatic 3% company contribution and matching up to 4% of eligible pay; basic life insurance, accidental death & dismemberment coverage, short‑term and long‑term disability coverage; option to participate in Ericsson’s Stock Purchase Plan.
• Time off: Minimum 15 days accrued vacation, up to 3 personal days per year, 11 holidays, 8 hours volunteer time, and 80 hours sick time annually (pro‑rated); up to 16 weeks paid maternity leave and 6 weeks paid parental or adoption leave at 100% pay.
• Additional benefits: Financial wellness programs, educational assistance, matching gifts, and recognition programs.