Hyperscaler DC Technician Manager

About the role

Job Location: Plano, TX. Ericsson Inc. does not sponsor U.S. work authorizations for this position, including H‑1, H‑1B1, E‑3, O‑1, and TN visas, and does not hire F‑1 students on CPT or EAD.

Ericsson is a technology leader with over 54,000 patents, offering an inclusive environment where employees are empowered to learn, lead, and perform at their best.

Responsibilities

• Build and inspire a high‑performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data‑center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early‑career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp‑up and ramp‑down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data‑center operations.
• Lead incident response and critical escalations through clear communication, root‑cause analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data‑center operations.

Requirements

• 7+ years of experience in data‑center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.
• Working knowledge of data‑center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Benefits

Ericsson offers a competitive total rewards package, including health, financial security, time‑off, and additional programs.

• Medical, dental, and vision plans with company‑paid credits covering employee and eligible dependents.
• 401(k) plan with automatic 3% company contribution and matching up to 4% of eligible pay.
• Company‑paid basic life insurance, accidental death & dismemberment, short‑term and long‑term disability coverage.
• Stock Purchase Plan participation.
• Minimum 15 days of accrued vacation, up to 3 personal days per year, 11 holidays, 8 hours of volunteer time, and 80 hours of sick leave annually (pro‑rated for new hires).
• Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% pay.
• Additional benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

Pay

The salary range for this position depends on factors such as location, knowledge, qualifications, skills, education, training, and experience. Compensation includes a short‑term variable compensation plan with an annual bonus based on business, unit, and individual performance, subject to eligibility and pro‑ration rules.