Hyperscale / Key Segments Senior Field Project Engineer

About the role

Eaton’s North American Sales (NAS) Division is currently seeking a Hyperscale / Key Segments Senior Field Project Engineer. This is a hybrid position based in Charlotte NC, Arden, NC or Raleigh NC.

Responsibilities

• The primary function of the Hyperscale / Key Segments Senior Field Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of major sized project orders.
• In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution.
• The Project Engineer leverages centralized resources to manage documentation and resolve issues while building relationships across customers and Eaton facilities to deliver a successful project.
• This position works independently on daily tasks while also collaborating with the project manager, coordinator, and sales team to deliver a successful project.
• In This Function You Will Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.
• Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects.
• Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance.
• Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work.
• Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved.
• Manage technical changes to the bill of material – leading coordination and verification with plant engineering teams.
• Cook up and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions.
• Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings.
• Provide warranty/quality technical support for customer issues: Review issue, related drawings/specifications and BidManager configurations to determine warranty validity.
• Provide basic troubleshooting with the customer using schematics, drawings, and product manuals.
• Diagnose the issue and gather all required technical data for plant quality team.
• Coordinate plant, customer, and services as required to resolve the issue.
• Serve as the customer’s advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton’s manufacturing facilities and escalating issues as required to management.
• Pursue continuous learning of Eaton products and applications related to engineered products.
• Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team.
• Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.
• Analyze and communicate project risks and financial impacts based on technical changes or requirements.
• Manage daily phone and email activity, providing directions, solutions and updates.
• Lead training and shadowing for new hire Project Engineers.
• Perform all other duties as required by Management.

Qualifications

• Required (Basic): Bachelor’s degree from an accredited institution Minimum 3 years of work experience in sales, sales support, technical role or applicable field.
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, Charlotte, or Raleigh, NC to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications

• Bachelor’s degree in engineering or another technical field.
• Electrical industry expertise and product knowledge.
• Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction.
• Proficiency in applications required for job function including, but not limited to, Eaton BidManager, Adobe Acrobat, Bluebeam, customer quality management tools, ERP systems, and Microsoft O365.

Skills

• Possess technical sales aptitude, market channel knowledge and power distribution expertise.
• Capable of working in a team environment, using strong communication and interpersonal skills.
• Knowledge of Eaton product and service capabilities and can assemble standard offerings to meet customer needs with occasional internal oversight.
• Possess necessary computer skills including Adobe Acrobat, web-based applications, Microsoft Office applications, and other product configuration tools.
• Possess organizational, presentation, training, and planning skills.
• Knowledge of market industry and key trends.

Position Criteria

• Degree of impact – Critical financial impact, long-term Customer and Consulting Engineer relationships along with Sales and Distributors, high visibility/complexity projects, program level commitments/relationships, both Configured-To-Order (CTO) and Engineered-To-Order (ETO) products.
• Decision making – Independent decision making with direction from sales/customer and Project Managers, proactive actions to drive project completion.
• Ability to travel 10% of the time.