Hypercare Junior Field Service Technician

Responsibilities

• Monitor and document the performance of systems while onsite.
• Provide training and guidance to onsite customer AGV technicians on system recovery, and assist in recovering systems based on errors received.
• Document issues that cannot be resolved for the senior field tech onsite during business hours.
• Provide oversight of the customer on shift to determine readiness to take over system support once the agreed‑upon HyperCare phase has been completed.
• Assist the HyperCare lead in documenting readiness and gaps on the customer scorecard.
• Work closely with the full‑time on‑site senior technician to assist in troubleshooting and resolving AGV system issues.

Travel and Shift Coverage

This position requires travel to the customer location in support of the HyperCare phase of the deployment/installation project. The incumbent will be onsite for 12 consecutive days (96 hours of on‑site support plus 8 hours travel). The work schedule at the site begins Monday of week 1 and ends Friday end‑of‑day week 2, inclusive of the intervening Saturday and Sunday, supporting second or third shift.

For every four consecutive weeks (160 work hours), after the 12‑day HyperCare onsite support, the employee receives an immediate 40‑hour business‑day off. Week 4 is remote support, completing post‑HyperCare documentation, reviewing upcoming project scopes and statuses, and assisting with additional Customer Care activities.

Qualifications

• Education and Experience: Associate’s degree (A.S.) in Electronics Technology or equivalent from a two‑year college or technical school; three to five years of experience with in‑depth technical knowledge of AGV product lines.
• Technical Skills: Familiarity with electronic diagnostic and repair tools such as multimeter, oscilloscope, soldering iron, and basic electronics hand‑tools.
• Language Skills: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information to managers, clients, customers, and the public.
• Mathematical Skills: Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply basic algebra and geometry concepts.
• Reasoning Ability: Ability to solve practical problems with limited standardization, interpret written, oral, diagram, or schedule instructions.
• Other Competencies: Ability to read and interpret mechanical drawings, electrical schematics, and wiring diagrams; computer skills in Microsoft Word, Excel, SQL, and Syteline (or comparable MRP system).

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 lb; occasionally lift and/or move up to 75 lb.
• Vision requirements: close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The employee is frequently exposed to moving mechanical parts; noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.