Hydraulic Repair Technician

About the Role

This position is responsible for providing high-quality repair and maintenance services for hydraulic cylinders, hoses, and related components at Hoosier Hydraulics’ over-the-counter repair shop. The role involves diagnosing issues, performing repairs, assembling hydraulic systems, and delivering excellent customer service to ensure client satisfaction in a fast-paced environment.

Responsibilities

• Inspect and diagnose hydraulic cylinders, hoses, fittings, and components to identify issues and determine repair needs.
• Perform repairs, including disassembling, cleaning, replacing parts, reassembling, and testing hydraulic systems for functionality and leaks.
• Fabricate and assemble custom hydraulic hoses to meet customer specifications.
• Interact with customers at the counter to understand their repair needs, provide estimates, and explain technical details in a clear, professional manner.
• Maintain accurate records of customer orders, repairs, and transactions.
• Maintain and organize shop tools, equipment, and inventory of hydraulic components, ensuring availability of necessary parts.
• Report low inventory levels to the General Manager and assist with ordering supplies as needed.
• Adhere to all safety protocols, including proper handling of hydraulic fluids, tools, and equipment, to ensure a safe work environment.
• Follow industry standards and company policies for hydraulic system repairs and maintenance.
• Work cooperatively with other technicians and staff to complete repairs efficiently and support shop operations.
• Communicate effectively with the General Manager to report progress, challenges, or customer concerns.

Work Environment

The role is based in an over-the-counter repair shop at Hoosier Hydraulics, involving both hands-on repair work and customer interactions. Standard hours are Monday–Friday, 8:00 AM–4:30 PM, with occasional overtime. The work environment includes exposure to noise, hydraulic fluids, and heavy equipment, requiring adherence to safety protocols.

Performance Expectations

• Complete repairs accurately and efficiently, meeting or exceeding industry standards for quality.
• Maintain a professional and respectful demeanor with customers and coworkers, contributing to a positive work environment.
• Achieve zero safety violations and ensure all repairs pass quality checks.
• Meet customer satisfaction goals, as measured by feedback or surveys (target: 90% positive feedback).

Requirements

• High school diploma or equivalent; technical training or certification in hydraulic systems, mechanics, or a related field preferred but not required.
• Experience in hydraulic cylinder and hose repair or a related mechanical field is a plus; experience in a customer-facing role is a plus.
• Proficiency in diagnosing and repairing hydraulic cylinders, hoses, and fittings.
• Knowledge of hydraulic systems, components, and tools (e.g., crimpers, pressure testers).
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to read technical manuals, schematics, and blueprints.
• Basic computer skills for record-keeping and inventory management.

Physical Requirements

• Ability to lift up to 50 pounds, stand for extended periods, and work in a shop environment with exposure to hydraulic fluids and machinery.
• Manual dexterity for handling tools and small components.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• 10 paid holidays per year

Training

On-the-job training and access to professional development opportunities.