Hybrid Special Servicing Specialist

About the Role

Join our team and work a hybrid schedule as a Special Servicing Specialist. You will educate borrowers on alternatives to foreclosure, aiming to retain home ownership and prevent company losses. All duties will be performed in accordance with company policies, procedures, and all applicable state and federal laws.

The approved pay for this position is $22.00 per hour plus a monthly incentive. An additional $1.50 per hour is available if you are bilingual in English and Spanish.

Responsibilities

• Review borrowers’ financial hardship documentation to determine the best work-out option based on their current financial status and whether it is a short-term or long-term hardship.
• Set up repayment plans; make outbound calls on all delinquent loans in queue to obtain funds on repayment plans; send letters on broken repayment plans; update system notes as indicated.
• Receive inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option, or liquidation option as appropriate.
• Cancel or postpone foreclosure sales on non-performing repayment plans.
• Review active forbearance plans and forward accounts for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms.
• Place a foreclosure sale postponement on newly established repayment plans.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent work experience.
• One (1) to three (3) years of combined experience in loss mitigation, collections, or a call center environment.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Strong oral communication skills to express or exchange ideas accurately, audibly, and quickly.
• Some college courses in business, accounting, or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Intermediate-level knowledge of Microsoft Suite required.
• Ability to make decisions that significantly impact the department’s credibility, operations, and services.
• Ability to organize and prioritize your own work schedule on a short-term basis (longer than one month) and within allotted timelines.
• Basic arithmetic skills to add, subtract, multiply, and divide, and to record, balance, and check results for accuracy.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail, and other discounts through our employee portal.
• Customized training programs to help advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation contributes to community causes reflecting the interests of Carrington Associates.

Pay

$22.00 per hour plus a monthly incentive. An additional $1.50 per hour for bilingual English/Spanish speakers.