Hybrid Patient Access Specialist 1 - Greenville, SC

Crossroads Treatment Centers has been at the forefront of treating patients with opioid use disorder since 2005. We are a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Day in the Life of a Patient Access Specialist

• Answer incoming and returning calls.
• Respond quickly to patient inquiries.
• Schedule/reschedule patients to the appropriate clinic utilizing various EMR systems.
• Demonstrate exemplary customer service.
• Answer basic patient questions and provide program-specific information as required.
• Assist with other duties as directed.

Education and Experience Requirements

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, call center preferred.
• Lived addiction experience is a plus.

Schedule

Expected hours for this role are 37-40 hours per week. Tuesday - Saturday; 10:30am - 7:00pm. Please note this schedule can shift based on business needs.

Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Community events that promote belonging and education, including but not limited to community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives every day!
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesting period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees