(Hybrid) Epic App Analyst Intermediate Inpatient - Systems EMR

SUMMARY OF POSITION

The role supports the development, configuration, implementation, and ongoing support of the Epic Electronic Medical Record (EMR) and other supporting IT systems for Penn State Health systems. This involves collaboration with clinical, operational, financial services, and administrative staff to optimize the use of the Epic system, ensuring it meets the needs of the healthcare organization and supports the delivery of high-quality patient care.

ESSENTIAL DUTIES

• Engagement with Teams: Assist in planning, design, configuration, testing, and implementation of Epic EMR modules by collaborating with various clinical teams, business operations, and cross-functional IS teams.
• Documentation: Create documentation of business requirements, current and future state workflows to aid in system design and configuration.
• Technical Analysis: Utilize technical and analytical skills to determine the best approaches for tailoring the system to meet Penn State Health's goals of standardization across the health system.
• Testing: Participate in testing activities, including writing test scripts, conducting functional and integration testing, and resolving issues.
• Meetings: Attend team and project meetings to discuss activities, work tasks, and issues related to the team and project.
• Go-Live Support: Provide support during go-live events, including both standard and off-hours support.
• Project Management: Manage small to medium projects with managerial oversight, developing key project management tools such as scope, project plans, issues logs, testing plans, and go-live events.
• Liaison Role: Act as a liaison between IS, customers, and/or vendors, and participate in meetings with all operational areas using the software application.
• Technical Support: Provide continuous technical support and troubleshooting for Epic EMR users, ensuring timely resolution of system-related issues.
• System Maintenance: Conduct regular system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups, to ensure efficient and secure system operations.
• Follow IS-defined change control processes and coordinate with the Epic Environment and Release Manager to keep all environments up to date.
• Data Management: Manage and maintain accurate data within the Epic system, ensuring data integrity and compliance with regulatory standards and audits.
• Workflow Optimization: Collaborate with stakeholders to analyze and optimize workflows, enhancing system functionality and user experience through recommended improvements.
• Cyber Risk Assessments: Complete cyber risk assessments, documents, and network diagrams (initial and renewals) for supported applications.
• Customer Service: Provide excellent customer service by communicating in a friendly and professional manner, empathizing with users regarding system issues, and setting appropriate expectations for issue resolution.
• On-Call Duties: Participate in on-call support for one or more applications, addressing incidents that arise outside of business hours.
• Vendor Collaboration: Collaborate with vendor support personnel to research and resolve vendor product issues. Participate in vendor user groups and online listservs, and review vendor updates to optimize the capabilities of assigned applications.
• Cross-Training: Engage in cross-training activities, both as a trainer and a learner, for personal development and to ensure adequate secondary coverage for all applications.

MINIMUM QUALIFICATION(S)

• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field or minimum of six (6) years of relevant experience in lieu of a degree.
• Two to four (2-4) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.

PREFERRED QUALIFICATION(S)

• Experience supporting essential clinical operations in an inpatient setting with expertise in clinical documentation for behavioral health or acute care rehab.
• Epic certification preferred in Epic Inpatient Clinical Documentation or Ambulatory.
• If not certified, must complete Epic certification as assigned in related application within 6 weeks after last training class.
• Possess strong interpersonal, project management, analytical and organizational skills.

Benefits

• State-of-the-art equipment
• Endless learning
• A culture of excellence
• Be Well with Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton)
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling

Why Penn State Health?

• Exceptional opportunities to learn and grow
• Exposure to a wide patient population
• The ability to provide individualized, innovative, and specialized care to patients in the community
• Competitive pay, tuition reimbursement, and PAWS UP employee recognition program
• Be Well with Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton)
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling

Why Penn State Health Corporation?

• Commitment to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system
• Multiple opportunities for professional development and career growth

Eligibility for Shift Differential Pay

Eligibility for shift differential pay based on the terms outlined in company policy or union contract.

Background Check

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Equal Opportunity Employer

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.