Hybrid Customer Support and Warehouse Rep (40194)

We need to output HTML fragment with sections: h3 headings for sections present. No job title heading. No Job ID. Remove boilerplate like EEO, equal opportunity, etc. Also remove navigation, cookie, legal, scam warning, application instructions. Keep substantive info: role overview, primary responsibilities, key responsibilities, qualifications, physical requirements, other information (maybe schedule? It says "This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs." That's schedule info. Also maybe pay? Not mentioned. Benefits? Not mentioned. So we include sections: About the role (role overview), Responsibilities (maybe combine primary and key responsibilities? Could separate Customer Support and Warehouse? But we can have a single Responsibilities section with list items. Could also have separate subheadings? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role, Responsibilities, Qualifications, Physical Requirements (maybe under Requirements?), Schedule. We need to decide. We have qualifications list (knowledge/skills/abilities/experience). Also physical requirements separate. Could put Physical Requirements under Requirements section. Or we could have Requirements section and include both qualifications and physical requirements as list items. But better to follow typical: Qualifications section for knowledge/skills, Requirements for physical? The instruction says we can use those headings if content exists. So we can have:

About the role

...

Responsibilities

• ... (list items from primary and key responsibilities)

Qualifications

• ... (list items from qualifications)

Requirements

• ... (physical requirements)

Schedule

This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs.

We must not include sections with filler like Pay/Benefits if not present. We must preserve all substantive information; not invent or summarize away detail. Need to ensure we include all details from the posting. Let's extract details. About the role: "Role Overview In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations." Also earlier: "Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management." That's also part of role overview. So combine. Responsibilities: Need to list all bullet points from Primary Responsibilities For Customer Support Representative and Key Responsibilities for Warehouse Representative. Let's extract each sentence as list item. Primary Responsibilities For Customer Support Representative: - Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone. - Delivers exceptional service and support by streamlining coordination between the Company and its customers. - Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry. - Coordinates day-to-day account operations, including order entry, product and pricing inquiries, order status and tracking. - Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork. - Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits. - Prepares basic sample boards for both branch and customer showrooms. - Other tasks as assigned to support both customer service and warehouse operations. Key Responsibilities for Warehouse Representative: - Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies. - Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports. - Efficiently handle will-call customers and ensure professional service throughout their experience. - Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency. - Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles. - Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe. - Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips. - Prepares basic sample boards for both branch and customer showrooms. - Other tasks as assigned to support both customer service and warehouse operations. Note some duplicates: preparing basic sample boards appears in both; we can keep both but maybe combine? But we should preserve all substantive information; duplicates okay but we could deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid deduplication, but removing duplicate could be considered summarizing away detail? Might be okay to keep one instance; but safer to keep both as separate list items (though they are identical). We'll keep both. Qualifications list: - 1-3 years of experience in building, construction, design, or warehouse environments preferred. - Results-driven, customer-focused, highly organized, and detail-oriented. - Ability to work effectively as part of a team and thrive in a busy environment. - Outstanding leadership, critical thinking, decision-making, and listening skills. - Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust. - Knowledge of database and query functions; functional computer skills required. - Ability to accurately read and respond to non-verbal communication. - Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking. - Ability to create and produce basic sample boards and handle inventory safely and efficiently. - Forklift certification and experience using a wet saw are a plus. - Bilingual in Spanish and English preferred, or other language as appropriate for the area. - Must be able to pass a background check. Physical Requirements list: - Stand, use hands, and reach with hands and arms for prolonged periods. - Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities. - Lift and/or move up to 50 pounds regularly. - Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus. - Exposure to moving mechanical parts and occasional fumes or airborne particles. - May encounter a wide range of temperatures and loud noise levels. - Ability to talk on the phone and use computers for extended periods. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Information: - There are no direct reports for this position. - Regular, predictable attendance is an essential function of the job. - This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs. (We already used for schedule) - Ability to operate a forklift safely and efficiently will be required. (maybe include in qualifications or requirements? Already forklift certification is a plus; but this says required. We'll include in Requirements maybe.) - Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand. We could add these to Requirements or Other Information section. Since we have Schedule section, we could add an "Other" section but not in allowed headings. Could add to Requirements or Qualifications. But better to add a section "Other Information" not in list; but instruction says use headings from list; we could omit if not needed. Could incorporate into Requirements or Qualifications. Let's decide sections: About the role Responsibilities Qualifications Requirements (including physical requirements, forklift operation required, attendance, direct reports, appearance/dress code) Schedule We need to ensure we don't miss any substantive info. Let's compile. About the role paragraph: combine the overview sentences. Responsibilities: list all items. Qualifications: list all items from qualifications. Requirements: list physical requirements plus other requirements: no direct reports, regular predictable attendance essential, ability to operate forklift safely and efficiently required, maintain clean professional appearance and adhere to dress code. Schedule: hourly role traditional workday, flexibility to work additional hours based on business needs. Check for any other substantive info: "Other tasks as assigned to support both customer service and warehouse operations." Already in responsibilities. Now produce HTML. We must not include any markdown fences. Just raw HTML. Let's craft.

About the role

Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management. In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations.

Responsibilities

• Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Delivers exceptional service and support by streamlining coordination between the Company and its customers.
• Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
• Coordinates day-to-day account operations, including order entry, product and pricing inquiries, order status and tracking.
• Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
• Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.
• Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies.
• Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles.
• Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe.
• Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.