Hybrid Warehouse and Customer Support Rep (38647)

Key Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and / or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assists in showroom maintenance as needed, including cleaning, updating samples and labels, and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Aid Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms.
• Perform other tasks as assigned to support both customer service and warehouse operations.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Able to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Physical Requirements

• Stand, use hands, and reach with hands and arms for prolonged periods.
• Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities.
• Lift and/or move up to 50 pounds regularly.

Other Information

• Regular, predictable attendance is an essential function of the job.
• This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs.
• Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand.