Jobs · Ohio

Hybrid Customer Support and Warehouse Rep (40044)

Emser Tile · Columbus, OH · 1 mo ago
Full-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Preserve all substantive info. Include a section only when posting has real specific content. So we need to parse the posting. Let's extract sections: - About the role: The first paragraph: "Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management." Also "Role Overview In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations." So we can combine into About the role. - Responsibilities: There are Primary Responsibilities for Customer Support Representative and Key Responsibilities for Warehouse Representative. Could combine under Responsibilities heading with sub-lists? The instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have a single Responsibilities section with
    • for duties. Could separate into two sub-lists? Not required but we can include both. - Qualifications: There's a "Qualifications (Knowledge/Skills/Abilities/Experience)" list with bullet points (numbered). Also later "Qualifications" again (duplicate). Also "Other Information" includes some details like no direct reports, regular attendance, hourly role, flexibility, forklift required, dress code. That could go under Requirements or maybe "Other Information" but not a standard heading. Could include under Requirements or Qualifications? The instruction: Use headings only from list; we can put other info under Requirements or Qualifications if appropriate. The "Other Information" includes: no direct reports, regular predictable attendance essential, hourly role following traditional workday with flexibility to work additional hours based on business needs, ability to operate a forklift safely and efficiently required, employees expected to maintain clean professional appearance and adhere to dress code. Those are more like job requirements/conditions. Could fit under Requirements or Qualifications. Since we already have Qualifications heading for knowledge/skills, we could put these under Requirements (maybe "Requirements" heading). But we also have a "Qualifications" heading already used for the list. We need to decide: The posting has a section titled "Qualifications (Knowledge/Skills/Abilities/Experience)" and later another "Qualifications" (EEO). The latter is boilerplate EEO which we should remove. So we keep the first Qualifications list. Then "Other Information" could be placed under a heading like "Requirements" (maybe "Requirements" includes things like attendance, schedule, forklift requirement, dress code). However we also have "Schedule" heading if schedule info present. The posting mentions: "This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs." That's schedule info. So we can create a Schedule section with that sentence. Also "Pay" not mentioned, so omit. Benefits: Not mentioned, omit. Skills: Could be part of Qualifications but we already have Qualifications heading; maybe we can split Qualifications into Knowledge/Skills/Abilities/Experience and Skills? But we can keep Qualifications as is and not create Skills unless there is explicit skills list separate. The Qualifications list includes many skills; we could treat that as Qualifications. The instruction says we can use Skills heading if there is real specific content. But we already have Qualifications; we could also add Skills if we want but not required. Better to keep Qualifications and maybe not duplicate. Thus sections: About the role, Responsibilities, Qualifications, Requirements (or Other Information), Schedule. But we need to avoid filler headings. Ensure each heading has substantive content. Let's extract content precisely. About the role: combine first paragraph and Role Overview. Paragraph: "Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management." Role Overview: "In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations." We'll put both in

      under About the role. Responsibilities: Need to list duties from both Primary Responsibilities (Customer Support) and Key Responsibilities (Warehouse). We'll create a

        with items. Let's extract bullet-like sentences: Customer Support Primary Responsibilities: - Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone. - Delivers exceptional service and support by streamlining coordination between the Company and its customers. - Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry. - Coordinates day-to-day account operations, including order entry, product and pricing inquiries, order status and tracking. - Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork. - Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits. - Prepares basic sample boards for both branch and customer showrooms. - Other tasks as assigned to support both customer service and warehouse operations. Warehouse Key Responsibilities: - Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies. - Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports. - Efficiently handle will-call customers and ensure professional service throughout their experience. - Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency. - Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles. - Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe. - Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips. - Prepares basic sample boards for both branch and customer showrooms. - Other tasks as assigned to support both customer service and warehouse operations. We can combine duplicates (prepares sample boards appears twice). We'll keep unique items but can keep both; but better to avoid duplication. We'll merge. Now Qualifications: list from "Qualifications (Knowledge/Skills/Abilities/Experience)": - 1-3 years of experience in building, construction, design, or warehouse environments preferred. - Results-driven, customer-focused, highly organized, and detail-oriented. - Ability to work effectively as part of a team and thrive in a busy environment. - Outstanding leadership, critical thinking, decision-making, and listening skills. - Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust. - Knowledge of database and query functions; functional computer skills required. - Ability to accurately read and respond to non-verbal communication. - Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking. - Ability to create and produce basic sample boards and handle inventory safely and efficiently. - Forklift certification and experience using a wet saw are a plus. - Bilingual in Spanish and English preferred, or other language as appropriate for the area. - Must be able to pass a background check. Also there is "Physical Requirements" section after Qualifications. That could go under Requirements heading (or maybe under Qualifications). Since we have a Requirements heading, we can put Physical Requirements there. Physical Requirements list: - Stand, use hands, and reach with hands and arms for prolonged periods. - Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities. - Lift and/or move up to 50 pounds regularly. - Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus. - Exposure to moving mechanical parts and occasional fumes or airborne particles. - May encounter a wide range of temperatures and loud noise levels. - Ability to talk on the phone and use computers for extended periods. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Also "Other Information" includes: - There are no direct reports for this position. - Regular, predictable attendance is an essential function of the job. - This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs. - Ability to operate a forklift safely and efficiently will be required. - Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand. We already have schedule info: "This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs." That's schedule. We also have forklift requirement (already in Qualifications as a plus, but here required). We'll maybe include under Requirements. We also have no direct reports, attendance essential, dress code. We can create a Requirements section that includes: Physical Requirements, Other Information (no direct reports, attendance, dress code, forklift required). But we need to avoid duplication: forklift appears both in Qualifications (as a plus) and Other Information (required). We'll keep both but note. Better to have Requirements heading with sub-sections? Not required; we can just list items in
          . Let's decide: We'll have sections: - About the role (

          About the role

          ) with

          paragraphs. - Responsibilities (

          Responsibilities

          ) with
          • items. - Qualifications (

            Qualifications

            ) with
            • items (the knowledge/skills list). - Requirements (

              Requirements

              ) with
              • items (Physical Requirements + Other Information items). - Schedule (

                Schedule

                ) with

                sentence. We must not include Benefits, Pay if not present. Check for any other sections: maybe "Skills" but we already have Qualifications covering skills; we could add Skills but not needed. Now ensure we don't include boilerplate: Remove EEO, equal opportunity, scam warning, application instructions, cookie/navigation/legal. The posting had a large EEO block after "Qualifications Emser is an equal opportunity employer..." We must remove that entirely. Also remove "Other Information" heading? We are using its content but not the heading. That's fine. Also remove duplicated lines: The posting had "Qualifications" again later (the EEO). We'll ignore. Now produce HTML fragment. We need to wrap content in appropriate tags:

                for headings,

                for prose,

                • for lists. We'll produce something like:

                  About the role

                  Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management.

                  In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations.

                  Responsibilities

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