Hyatt Regency Houston Galleria - Front Desk Assistant Manager OEM

Key Skills/Responsibilities

• Service with a Smile: Friendly and helpful to guests and team members alike.
• Lead the Way: Motivates, coaches, and guides the front desk crew effectively.
• Problem-Solving Powerhouse: Identifies issues early and handles guest concerns calmly and efficiently.
• Master of the Details: Manages room revenue, keeps operations smooth, and ensures systems are running efficiently.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.

Benefits

• Competitive benefits package including medical, dental, vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and a 401k retirement plan.

Property Information

Located next to the Houston Galleria in Uptown Houston, Hyatt Regency Houston/Galleria is steps from the city’s most fashionable shopping, dining, and entertainment. It features 325 luxurious rooms with modern décor, amenities, stunning city views, luxurious bathrooms, a mini-fridge, coffee maker, complimentary WiFi internet, and 55” HDTVs. Some rooms offer Regency Club Lounge access. Guests can stay fit with the 24/7 StayFit™ Gym, which includes free weights, treadmills, elliptical cross trainers, and recumbent cycles.