Hyatt Place Minneapolis Downtown - Front Desk Agent

About the Role

As the Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction makes guests feel at home and creates an unforgettable stay.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve challenges quickly and effectively, turning potential issues into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

Connected to the city’s indoor footbridge skyway system, this hotel is located in downtown Minneapolis and offers an indoor pool and free WiFi. Every room includes a 42-inch flat-screen HDTV, small refrigerator, coffee maker, and a work desk with an ergonomic chair.

• 24/7 Gallery Market offering flatbreads, hot appetizers, to-go sandwiches, and bottled beverages.
• Coffee to Cocktails bar serving premium coffee, beer, or wine.
• 24-hour fitness center and 24-hour business center available for all guests.
• Meeting facilities on-site.

Nearby attractions include the Minneapolis Convention Center and Target Field (both less than a mile away) and the University of Minnesota (a 10-minute drive).