Hotel Front Desk Agent | Hyatt Place Lansing

About the role

The Gallery Host creates the Hyatt Place experience for our guests by offering a larger-than-home experience with welcoming, helpful, and exceptional service while maintaining a clean, comfortable, and inviting environment. Act with integrity, honesty, and knowledge that promote the culture, values, and philosophy of Hyatt Place. Displays dignity and respect for others at all times.

Responsibilities

• Assist guests with check-in and check-out processes (verifying registration, address, and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, such as helping with luggage, coffee, directions, wake-up calls, and future reservations.
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangements of services, courteously and efficiently inform guests of hotel services, features, and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner using suggestive selling techniques.
• Maintain a clean, organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures, and standards to ensure consistent guest expectations are exceeded.

Requirements

• Customer service experience is required, preferably in a hotel or related field.
• Ability to work weekends.
• Strong command of the English language (speaking, reading, and writing).
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Must be able to multi-task.
• Basic computer skills (e.g., Word, Excel).
• High school diploma or equivalent required.

Physical Requirements

• Ability to lift, pull, and push moderate weight (minimum of 20 pounds).