Hy-Chi Department Cook

Job Description

Job Title: Hy-Chi Department Cook
Department: Hy-Chi
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Smiles and greets customers in a friendly manner
• Affords an effort to learn customers' names and to address them by name whenever possible
• Assists customers by escorting them to the products for which they're looking, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Prepares the woks: cleans with water first, woks are heated to an appropriate temperature using gas, and oil is added to the wok for the cooking process
• Cooks soups first and then meats
• Prepares vegetables and ready sauces adding spices, etc.
• Combines all the ingredients with the meat
• Places food in hot cases, monitors amounts, and refills as necessary
• Orders product and supplies when necessary or notifies department head of needs
• Cleans work area at the end of the shift
• Fills the cold case with fresh-made food
• Prepares items for the next day after everything else is done; meats in freezer, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Checks rice as time permits
• Takes customer orders at the Hy-Chi department counter when necessary
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions
• Ability to add, subtract, multiply, and divide whole numbers
• Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing

Education And Experience

• High school or equivalent
• Training provided

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects
• Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, and color vision (ability to identify and distinguish colors)
• Must be able to perform the following physical activities: Balancing, kneeling, reaching, standing, walking, pushing, pulling, finger dexterity, lifting, grasping, talking, hearing, and repetitive motions

Working Conditions

• Continually exposed to noise and temperature extremes
• Frequently exposed to cleaning chemicals/solvents
• This is a fast paced work environment with a significant amount of pressure to meet deadlines

Equipment Used To Perform Job

• Wok, cooking spoons, buckets (vegetables), knives, and cutting boards

Contacts

• Daily contact with store personnel, customers, and the general public