HVAC Truck Based Chiller Mechanic Team Lead (union)

About the Company

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

About the Role

Johnson Controls Inc. is looking for forward‑thinking talent to join our organization to support the fast‑growing HVAC business in North America. JCI is committed to the health and safety of all employees, customers, partners, and the communities we serve. At Johnson Controls you’ll have the opportunity to work on some of the most exciting and relevant facilities, HVAC chillers and commercial products in today’s market. Our talented people empower us, and we believe in being part of a team that is open, collaborative, results‑oriented, hardworking and above all fun.

Responsibilities

• Provide customers with the highest level of service to solve facility inefficiencies and resolve service‑related items.
• Act as a trusted advisor during commissioning and aftermarket service, delivering solutions and outcomes.
• Recommend and implement efficiency improvements, including upselling opportunities.
• Prepare and deliver quotes to support recommendations and solutions.
• Lead large, complex repairs, jobs, or retrofits on air‑cooled and/or water‑cooled chillers, industrial chillers, AHUs, or large rooftop ducted units.
• Serve as an escalation point for technical issues and provide on‑the‑job training for other mechanics.
• Coordinate with Product Technical Support (PTS) teams for critical issues.
• Maintain ultimate customer satisfaction for assigned accounts.
• Communicate with customers upon arrival, throughout the service, and before leaving the site.
• Conduct self‑study and complete all required training and certifications.
• Travel 10 %–20 % to support branch customers’ startup, commissioning, and aftermarket troubleshooting.
• Repair centrifugal compressors, steam turbines, absorption chillers, screw chillers, and ammonia/hydrocarbon system components.
• Maintain ammonia and hydrocarbon safety‑training certification.
• Perform mechanical shaft alignment using dial indicators, lasers, etc., and use vibration equipment to troubleshoot compressor drivetrains.
• Operate, troubleshoot, and repair large‑tonnage chillers with 460 V AC VSDs and medium‑voltage 4160 V AC VSDs.
• Work