HVAC Service Technician - Experienced (Residential)

About the role

GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We'll celebrate our centennial in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

Responsibilities

• Perform service agreement calls (commercial & residential), including:
• - Full equipment inspection and operational checks
• - Filter changes/cleaning, coil cleaning, temperature & electrical readings
• - Preventative maintenance tasks and occasional repairs (motors, coils, contactors, boards, etc.)
• Train technician trainees in diagnostic and servicing techniques
• Maintain accurate documentation for service agreement customers (inspection sheets, reports)
• Ensure proper condition and inventory of all tools, equipment, and parts used
• Keep company vehicle clean and presentable inside and out
• Adhere to GSM’s professional appearance and uniform standards
• Use flat-rate pricing to quote and perform repairs with customer approval
• Sell residential service agreements, accessories, and extended warranties as appropriate
• Generate leads for system replacements and pass to the sales team
• Provide on-call and extreme weather support when needed, including backing up other techs
• Support installation departments as needed (residential or commercial)
• Participate in GSM and manufacturer training (Carrier, distributors, etc.)
• Work each day until all assigned tasks are complete – The Sundown Rule
• Other duties as assigned by leadership

Requirements

• Valid NC or SC Driver’s License with clean driving record
• EPA Certification – Type I & II required
• NATE Certification – Core & at least one specialty required
• High School Diploma or GED
• Ability to read and write English at a high school level
• Must pass a pre-employment drug screen
• Minimum continuing education: 8 hours/year (Residential Service focus)
• Callbacks must remain at or below 5%
• Call completion rate must remain at or above 95%
• Professionalism and courtesy at all times – customers and coworkers alike
• Reliable attendance and a strong work ethic
• Technical proficiency and safety-conscious mindset
• Strong communication and mentoring skills

Qualifications

• Ability to read and write English at a high school level
• Must pass a pre-employment drug screen
• Minimum continuing education: 8 hours/year (Residential Service focus)
• Callbacks must remain at or below 5%
• Call completion rate must remain at or above 95%
• Professionalism and courtesy at all times – customers and coworkers alike
• Reliable attendance and a strong work ethic
• Technical proficiency and safety-conscious mindset
• Strong communication and mentoring skills

Skills

• Valid NC or SC Driver’s License with clean driving record
• EPA Certification – Type I & II required
• NATE Certification – Core & at least one specialty required
• High School Diploma or GED
• Ability to read and write English at a high school level
• Must pass a pre-employment drug screen
• Minimum continuing education: 8 hours/year (Residential Service focus)
• Callbacks must remain at or below 5%
• Call completion rate must remain at or above 95%
• Professionalism and courtesy at all times – customers and coworkers alike
• Reliable attendance and a strong work ethic
• Technical proficiency and safety-conscious mindset
• Strong communication and mentoring skills

Benefits

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program

Pay

• Competitive salary based on experience and qualifications

Schedule

• Flexible schedule to accommodate both day and night shifts

Contact

To learn more about GSM Services and hear from our coworkers, please visit our YouTube playlist: YouTube Playlist.