HVAC Service Technician

About the role

Vailes Home Improvement Services is hiring a Residential HVAC Service Technician to join our growing team. This role is ideal for a skilled technician who enjoys troubleshooting heating and cooling systems, helping homeowners understand their options, and delivering high-quality service that builds long-term customer relationships. Vailes Home Improvement Services is a family-owned company known for dependable HVAC, plumbing, and home improvement services. Our team takes pride in quality craftsmanship, strong customer relationships, and creating a workplace where employees are supported, trained, and set up for long-term success. If you are looking for a stable career with strong earning potential and a company that values both your skills and your work-life balance, this is a great opportunity to grow your HVAC career. This position focuses on diagnosing, repairing, and servicing residential heating and cooling systems while helping homeowners make informed decisions about repairs, upgrades, and maintenance options.

Responsibilities

• Respond to in-home service calls, diagnose system issues, and complete repairs on heating and cooling equipment.
• Troubleshoot system malfunctions, recommend solutions, and explain repair or replacement options clearly so customers can make confident decisions about their home comfort systems.
• Document service work accurately.
• Maintain an organized service vehicle.
• Work closely with dispatch and customer service to ensure a positive customer experience.
• Experienced technicians may assist with mentoring apprentices and helping newer technicians strengthen their technical and customer service skills.

Qualifications

• At least three years of HVAC field experience and a strong understanding of residential heating and cooling systems.
• Comfortable diagnosing equipment issues, performing system repairs, and explaining solutions to homeowners.
• Knowledge of HVAC codes and best practices, along with the ability to read basic diagrams or blueprints related to system layouts.
• Interested in continuing education and working toward industry certifications such as NATE.
• Valid driver's license with a clean driving record required.
• Organized, dependable, and motivated to continually improve technical skills while contributing to a team-oriented environment.

Benefits

• Family-owned and operated company with a strong reputation for quality service.
• Stable year-round work with strong earning potential.
• Supportive leadership and team-focused culture.
• Opportunities for professional growth and ongoing training.
• Work environment that values work-life balance and employee satisfaction.
• Team celebrations, events, and a positive workplace culture.
• Generous benefits package with up to $7,000 in company-paid coverage annually.
• Competitive pay plus performance-based spiffs and commissions with strong earning potential.
• Company vehicle with gas card provided.
• Insurance options available.
• Paid time off and paid holidays starting on Day 1.
• IRA with company match.
• Company-provided uniforms.
• Paid training and ongoing professional development opportunities.

Pay

Pay: $25.00 - $34.00 per hour, base pay depending on experience. Total compensation potential: approximately $75,000 - $90,000 annually with performance incentives and commissions.