HVAC Service Technician
About the role
Are you an experienced HVAC Service Technician who takes pride in your work, knows how to take care of customers, and is comfortable recommending solutions that improve their home comfort? Are you looking for year-round work, uncapped earning potential, great benefits, and a company where you can build a long-term career? Come see why technicians are building their careers with One Hour Heating & Air Conditioning-Service Minds. We’re looking for experienced residential HVAC Service Technicians who can diagnose problems, make quality repairs, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish. This is a customer-facing service role. Our technicians don't just fix HVAC systems, they build trust, educate homeowners, present solutions, and help customers make informed decisions about repairs, upgrades, replacements, and improvements to their home comfort systems.
Responsibilities
- Diagnose, troubleshoot, and repair residential HVAC systems
- Perform maintenance, tune-ups, and system-related services
- Provide customers with a professional, high-quality experience on every call
- Build trust and long-term relationships with homeowners
- Clearly explain system findings and help customers understand their options
- Present repair, replacement, upgrade, and system improvement recommendations based on the customer's needs
- Educate homeowners on available solutions so they can make informed decisions
- Identify opportunities to improve home comfort, energy efficiency, indoor air quality, and overall system performance
- Discuss repair versus replacement options when appropriate
- Be comfortable with sales and confidently present solutions without relying on high-pressure tactics
- Follow up on customer questions and ensure they understand the work being recommended
- Complete accurate documentation using ServiceTitan
- Follow company procedures and industry safety standards
- Maintain clean and organized tools, equipment, vehicles, and work areas
- Represent the One Hour brand with professionalism, honesty,