HVAC Service Technician

New Berlin Heating and Air Conditioning - HVAC Service Technician At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community. Let’s shape the future of home comfort together! We are looking for an experienced HVAC Service Technician who knows how to troubleshoot a system, take care of the customer, and provide the right solution. Job Duties Diagnose, service, repair, and maintain residential HVAC systems Perform preventative maintenance and system tune-ups Troubleshoot electrical, mechanical, airflow, refrigerant, and control issues Service furnaces, boilers, heat pumps, mini splits, central AC systems, and air handlers Explain findings and present repair or replacement options to homeowners Identify opportunities for system upgrades and maintenance agreements Complete estimates, invoices, and service documentation accurately Maintain company vehicle, tools, parts, and equipment Follow EPA, OSHA, and company safety standards Provide a professional customer experience from start to finish Skills & Experience 3+ years of residential HVAC service experience preferred Strong diagnostic and troubleshooting ability EPA 608 certification required Experience with furnaces, boilers, heat pumps, mini splits, and AC systems Knowledge of electrical and low-voltage troubleshooting Ability to explain technical issues in a way customers understand Comfortable presenting repair and replacement options Valid driver's license with an acceptable driving record Service Titan or similar field service software experience is a plus What Success Looks Like Shows up ready to work and follows through on commitments Takes pride in quality work and attention to detail Communicates clearly with customers and teammates Works safely and follows established processes Takes ownership, solves problems, and is willing to keep learning Benefits Competitive Compensation: $30 - $35/hour with weekly pay!Company-provided phone/tablet Tool and safety equipment support Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company-paid life and disability insurance Paid training and professional development Opportunities for career growth and advancement In this role, you'll be responsible for: Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptlyEffectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customersAchieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service callDemonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practicesResponding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trustCompleting annual maintenance of heating and air conditioning systemsParticipating as a member of our on-call rotation schedule for emergency service requestsIdentifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visitsRemaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needsMaintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platformMaintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work scheduleAdditional Duties as Assigned Required Skills and Abilities: Prior heating and/or cooling experience in a residential capacityAbility to prioritize tasks and communicate with customersDemonstrated excellent communication conflict resolution and interpersonal skillsDemonstrated ability to work as an effective team member and pitch in as neededComputer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers requiredMust be able to work on a ladderMust be able to lift 50 pounds #HVAC1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.