HVAC Service Technician

About the role

R3 Heating & Air is a rapidly expanding mechanical division of R3 Roofing & Exteriors, dedicated to providing exceptional HVAC service in the Quad Cities. We seek a skilled HVAC Service Technician to join our growing team.

Responsibilities

- Repair & Maintain Systems: Inspect, troubleshoot, and repair HVAC systems to ensure efficiency, performance, and safety. Conduct preventative maintenance and system tune-ups. - Diagnose System Issues: Use gauges, meters, and other diagnostic tools to identify system problems and recommend solutions. Clearly communicate findings and options to customers. - Code Compliance & Safety: Adhere to local, state, and national HVAC codes (EPA, OSHA). Use proper PPE, handle refrigerants safely, and maintain job site cleanliness. - Customer Communication: Deliver high-level service and clearly explain issues, repair options, and estimates. Recommend upgrades or memberships with professionalism and integrity. Present a minimum of 3 options to each customer to match their needs. - Documentation & Invoicing: Accurately document service calls, diagnostics, and repairs in the CRM. Handle invoices, payments, and receipts in a timely and organized manner. - Tools, Equipment & Vehicle Care: Maintain your own basic tools. Keep company vehicles clean and organized. Track inventory and report any shortages or malfunctions. - Training & Team Support: Stay current through ongoing training and team meetings. Work with dispatchers, sales staff, and junior techs to ensure job success and company growth. - Professionalism & Teamwork: Wear the company uniform, keep work areas clean, and represent R3 Heating & Air with pride. Be willing to take on rotating on-call shifts and mentor newer team members.

Requirements

- First Time Fix Rate (FTFR): Maintain a minimum of 80% - On-Time Arrival Rate: 95%+ - Upsell Rate (filters, humidifiers, thermostats): Goal of 20%+ - Experience servicing HVAC systems in residential or commercial settings - Strong diagnostic, repair, and communication skills - Knowledge of EPA, OSHA, and HVAC codes and standards - Organized, dependable, and customer-service driven - Ability to use diagnostic tools and CRM software - Valid driver’s license and reliable transportation

Qualifications

- High school diploma or equivalent - Valid driver’s license and reliable transportation - No criminal record

Benefits

- Competitive pay - Health insurance offered after 90 days of employment - Paid time off and vacation available after 90 days of employment - Career growth opportunities

Pay

Competitive, dependent on experience