HVAC Service Technician

About the role

Plumbline Services is seeking experienced, customer-focused HVAC Service Technicians to join our growing team. You will diagnose, repair, and maintain residential heating and cooling systems while educating homeowners on repair options and system improvements. You'll serve as a trusted advisor to customers and a mentor to developing technicians, helping maintain the high standards that define Plumbline Services.

At Plumbline Services, we believe in doing what's right—for our customers, our team members, and our community. Our name comes from the traditional "plumb line," a tool used to ensure something is straight and true. That same principle guides everything we do: acting with integrity, fairness, and professionalism every day.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain residential HVAC systems
• Perform service and maintenance on:
  • Air conditioners
  • Furnaces
  • Heat pumps
  • Ductless mini-split systems
  • Hydronic boiler systems
  • Indoor air quality equipment
• Conduct comprehensive system evaluations and identify root causes of equipment issues
• Present repair options and recommendations clearly and professionally
• Prepare accurate estimates and explain pricing to homeowners
• Order required parts and coordinate repairs as needed
• Collect payment and ensure all service documentation is completed accurately
• Build lasting customer relationships through exceptional communication and service
• Educate homeowners on system performance, maintenance, and energy-efficiency opportunities
• Identify opportunities to improve comfort, efficiency, and system reliability
• Maintain compliance with all local, state, and national codes
• Complete all work according to company quality and safety standards
• Utilize ServiceTitan and other technology platforms to document service activities
• Mentor and support HVAC Maintenance Technicians and Apprentices in technical development and best practices

Requirements

• 5+ years of residential HVAC service, troubleshooting, and repair experience
• Proven ability to diagnose and resolve a wide variety of HVAC system issues
• Strong mechanical aptitude and technical problem-solving skills
• Excellent communication and customer service abilities
• Ability to explain technical information in a clear, customer-friendly manner
• Strong attention to detail and commitment to quality workmanship
• Self-motivated with the ability to work independently
• Results-driven mindset in a performance-oriented environment
• Experience with ServiceTitan preferred
• EPA Certification preferred
• Valid driver's license with an acceptable driving record

Benefits

• Competitive earning potential: $100,000 - $200,000+ annually
• Generous Paid Time Off (PTO)
• Employer-sponsored medical insurance for employees and families
• Dental and vision insurance options
• 401(k) with company match
• Life insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA) options
• Ongoing training and professional development opportunities
• Clear career advancement pathways
• Supportive, team-oriented work environment
• Stable, year-round work with a trusted industry leader