HVAC Service Technician

About the role

Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes.

We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in.

Responsibilities

• Assist with gathering information on-site for commercial maintenance bids
• Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job
• Run extended hours and on-call weekend rotation service calls with phone assistance as needed
• Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience
• Proficiently perform diagnostics and maintenance on tanked and tankless water heaters
• Proficiently perform diagnostics and maintenance on ducted and ductless equipment
• Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts
• Proficiently perform like for like change outs of tanked and tankless water heaters
• Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months
• Maintain professional appearance and attitude at all times
• Arrive at the job site at scheduled time and location as dispatched
• Relocate from one job site to another job site as dispatched during the workday
• Report to the dispatcher when arriving and leaving job site
• Operate company vehicle safely, obeying all traffic laws
• Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner
• Report problems with company tools or vehicles promptly
• Report problems with personal tools for possible replacement
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Report problems with customers to Manager or Service Dispatcher immediately
• Document work with written notes and photos in software program
• Communicate with customers and collect C.O.D. on service visits as directed
• Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms
• Inform and educate customers about the benefits of preventative maintenance
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Demonstrate customer service skills
• Demonstrated ability to clean indoor and outdoor coils
• Complete all service related forms properly
• Demonstrate in depth knowledge of electrical refrigeration principles
• Demonstrate in depth knowledge of service tools and testing devices
• Demonstrate in depth soldering skills
• Attend team meetings, scheduled training/ meet training requirements as set by the company
• Continuing education
• Other duties as assigned

Qualifications

• 4-5 years of related HVAC experience
• Must pass drug and background screens
• Valid driver’s license and insurable through Marshall’s insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Able to work with tools used in the job in a safe manner
• Water Heater Installer’s License required
• LP License required
• NATE Certification in Gas Heating (Air) Service required

Skills

• Great communication skills
• Attention to detail
• Written and Photographic Documentation in Software Program
• Continuous Learning and Professional Development
• Customer/Client focused
• Quality Oriented/Work Standards
• Safety Awareness

Benefits

We offer a strong benefits package, including:

• Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s
• 401(k)/Roth retirement plan with up to a 4% company match
• Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year
• Additional incentives such as Spiffs

Pay

TBD

Schedule

Full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands.