HVAC Service Technician

Essential Duties & Responsibilities

• Install, maintain, and repair HVAC systems for commercial and residential applications, ensuring optimal performance and customer satisfaction.
• Diagnose and troubleshoot electronic, mechanical, and electrical components across a wide range of system types and sizes.
• Provide the highest level of customer service, quality workmanship, safety, and communication with an adherence to project timelines.
• Diagnose a wide range of service issues, source and install replacement parts, calibrate systems per manufacturer specifications, and clearly explain findings and solutions to customers.
• Deliver exceptional customer service by communicating clearly, professionally, and respectfully with clients, ensuring a positive experience and fostering long-term customer relationships.
• Service and install equipment such as chilled water systems, chillers, cooling towers, furnaces, packaged units, rooftop units, and split systems.
• Work with a wide range of system sizes. Perform work on systems from major manufacturers including Carrier, Liebert, McQuay, Trane, and York, amongst others.
• Cook with a wide range of system sizes. Perform work on systems from major manufacturers including Carrier, Liebert, McQuay, Trane, and York, amongst others.
• Coordinate with dispatch and travel to job sites within the service area, ensuring timely arrival and clear communication with customers regarding any delays.
• Respond to after-hours and weekend emergency service calls on a rotating schedule.
• Ensure vehicle is stocked with appropriate parts, tools, and safety equipment to support efficient service delivery.
• Maintain company vehicle in clean, safe, and professional condition, including regular refueling, reporting mechanical issues, and completing vehicle inspections.
• Complete all required documentation (in various systems) and pre-task plans thoroughly and accurately to ensure job readiness, safety compliance, and clear communication with team members and customers.
• Document all installed equipment as needed, including make, model, serial number, fuel type, test measurements, photos, etc.
• Maintain an accurate record of time spent on customer jobs, as well as any non-billable time.
• Identify and communicate opportunities for additional services, system upgrades, or maintenance agreements to support customer needs and business growth.
• Build and maintain professional, respectful relationships with internal teams—including dispatch, sales, and procurement—to support smooth coordination, clear communication, and high-quality service delivery.
• Participate in ongoing training to stay current with industry technologies and best practices.
• Wear required personal protective equipment (PPE) at all times.
• Utilize multiple software applications and digital platforms to complete service documentation, access technical resources, communicate with team members, and support efficient workflow and customer service.

Qualifications

• Must be able to perform physical activities required for the role, including standing, walking, reaching, pushing/pulling, climbing stairs and ladders, balancing, and regularly lifting 50 lbs. or more.
• Comfortable working in tight spaces, rooftops, heights, crawlspaces, and outdoor environments in varying weather conditions.
• Ability to safely operate a company vehicle.
• Demonstrated high mechanical aptitude with the ability to troubleshoot, diagnose, and repair complex HVAC systems and components.
• Strong written and verbal communication skills, with the ability to convey information clearly and professionally across a variety of audiences.
• UA Apprenticeship or Tech-schools preferred.
• Preferred Certifications: Journeyman HVAC License: Master HVAC License, EPA, CFC Certification, Journeyman: Maintenance, Factory Training.