HVAC Service Technician

About the role

East Coast Mechanical (ECM) is seeking an experienced and motivated HVAC Service Technician to join its growing service team. In this role, you will be responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while delivering an outstanding customer experience at every call. The ideal technician is skilled, dependable, professional, and takes pride in quality workmanship.

Responsibilities

• Diagnose, troubleshoot, and repair residential and light commercial HVAC systems
• Perform routine maintenance, tune-ups, and system inspections
• Identify mechanical, electrical, and airflow issues and implement effective solutions
• Install and replace components including compressors, motors, capacitors, contactors, thermostats, and refrigerant lines
• Test system performance using proper diagnostic tools and procedures
• Communicate clearly with homeowners regarding findings, recommendations, and options
• Accurately complete service documentation in ServiceTitan
• Maintain a clean, organized, and fully stocked service vehicle
• Follow all safety protocols, EPA guidelines, and company policies
• Participate in on-call rotation and support overtime as needed during peak seasons

Requirements

• Minimum of 3–5 years of hands-on HVAC service experience
• EPA 608 Certification (required)
• Valid driver's license with a clean driving record
• High School Diploma/GED or equivalent experience
• One-year related experience in the HVAC industry or equivalent combination of education and experience
• Strong diagnostic and troubleshooting skills
• Professional appearance, communication, and customer service abilities
• Ability to work independently and manage daily routes efficiently
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
• Ability to work more than 40 hours per work week and up to 12 hours per day, as needed

Preferred qualifications

• NATE Certification
• Experience with heat pumps, mini-splits, and high-efficiency systems
• Experience using ServiceTitan or similar field service software

Compensation & benefits

• Competitive hourly pay (based on experience) plus performance-based incentives
• Overtime opportunities and on-call pay
• Company truck, fuel card, and tools (for qualified technicians)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Uniforms, phone, and ongoing professional training
• Clear career advancement into Lead, Senior Technician, or Service Management
• Employee assistance program
• Employee discount
• Health savings account
• Professional development assistance
• Referral program

Work environment

• Climbing up and down on ladders and equipment
• Heavy lifting required (50–75 pounds), ladder work and tight space work required from time to time
• Operate handheld power tools
• Wear personal protective equipment
• Employees may be exposed to noise, dust, and fumes, and may work in cramped, awkward positions
• May work outdoors in all weather conditions and may be required to climb ladders or work on a roof