HVAC Service Technician

About the role

As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. The Service Technician - Level IV role is responsible for the complex installation, maintenance, start-ups, and repair of commercial HVAC systems, including complex unitary, chilled water systems, building automation systems, and specialty products. This position requires mastery of safe work practices and a high level of customer service for complex customer accounts. Opportunities for relocation assistance to North Carolina are available.

Responsibilities

• Service products and equipment on complex accounts to ensure customer satisfaction.
• Perform timely preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Provide guidance, advice, feedback, and support to less experienced Brady technicians and office personnel.
• Perform repairs, overhauls, and start-ups of complex commercial HVAC systems.
• Use a variety of hand tools, blueprints, wiring diagrams, piping schemes, or engineering specifications to diagnose and repair units.
• Document work by completing paperwork on each job daily and closing out jobs in a timely manner.
• Determine parts to order for repairs and assess timeliness of need.
• Prepare for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work.
• Provide technical support and act as a resource for customers.
• Demonstrate knowledge of Brady’s products and services and effectively promote their sales.
• Work independently the majority of the time and supervise complex jobs with multiple technicians.
• Support Field Supervisor actions by maintaining a positive attitude and encouraging others to do the same, including informal goal-oriented discussions with junior technicians.
• Coach and mentor all teams and team members in support of company goals.
• Inspect, maintain, and complete necessary repairs for all company-provided materials, including fleet vehicles, tools, and equipment.
• Maintain service uniform wear (hats, shirts, pants, and shoes) to ensure compliance with company dress code.
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices.
• Collaborate with all associates to uphold the company’s mission and values.
• Act as a mentor to the team, willing to instruct and train others when needed.

Schedule

Work hours are Monday through Friday, with a periodically on-call basis. Overtime and weekends may be required, as well as some travel.

Benefits

• Competitive pay and bonus
• Affordable medical, dental, and vision plans
• Employer-sponsored short- and long-term disability
• Employer-sponsored life insurance
• 401k with company match
• Paid time off
• Career growth and training opportunities
• Company vehicle
• Company-provided tools, equipment, and uniform service
• Company credit card

Physical Demands & Environmental Exposure

• Material handling demands include lifting from floor level to overhead.
• Ability to lift and carry or otherwise move up to 25 pounds constantly.
• Ability to lift and carry or otherwise move up to 50 pounds frequently.
• Ability to lift and carry or otherwise move up to 90 pounds occasionally.
• Position considered in the Heavy Physical Demand Classification (PDC).
• Regularly required to stand, walk, bend, stoop, crouch, kneel, balance, and climb with occasional sitting and laying.
• Regularly required to use hands to operate objects, tools, or controls; and reach with hands and arms.
• Must be able to talk and hear in a loud environment.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly exposed to mechanical/equipment rooms.
• Occasionally exposed to outside weather conditions, sometimes extreme.
• Occasionally exposed to moving mechanical parts; high and precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration.

Requirements

• Associate’s degree, certificate, or military training in Heating, Ventilation, and Air Conditioning from an accredited institution.
• 15+ years of commercial HVAC experience.
• Universal EPA certification.
• Proficiency with computer devices (including laptops, tablets, and smartphones) and working knowledge of Microsoft Office, Adobe Acrobat, and Apple iOS software.
• Proficiency with applicable maintenance tools, connected login, and operational renderings.
• Ability to pass drug screening.
• Ability to prove U.S. employment eligibility.
• Must possess a valid driver’s license.
• Willingness to have goal-oriented discussions with junior technicians.