HVAC Service Technician

Summary

Primarily responsible for troubleshooting, maintaining and repairing a variety of residential and light commercial equipment including, air conditioning, ductless mini-splits, heat pumps, furnaces, fan coils, rooftop units, economizers, evaporative coolers and humidifiers.

Essential Job Duties and Responsibilities

• Be on time and alert for assigned shift and work entire shift as scheduled
• Responsible for time management of jobs scheduled each day
• Check in with the client at the beginning and end of each task to make sure they are aware of everything going on throughout the entire visit
• Absorb client signature prior to completing any work as well as after the work is completed. Turn in checks, or cash at the earliest convenience for processing
• Ensure all materials used for each task are properly inputted into Service Titan
• Respond to all office communications in a timely manner
• Check in as needed to ensure office dispatcher and/or field supervisor are aware of your status
• Secure parts and tools needed throughout the day for various jobs as required
• Consult field supervisor or dispatcher in times of uncertainty
• Communicate with customers in a clear, confident manner throughout the entire service so that they are aware of what is going on inside their home/business
• Adjust your communications to provide the best customer experience possible
• Create detailed job notes in the customer's account for future reference
• Teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interaction
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness
• Maintain a clean and organized workspace both in a customer's property and your company vehicle
• Maintain a professional and presentable appearance in accordance with company standards, as this role involves regular interaction with clients, customers, or the public
• Maintain assigned truck, including gas, checking oil levels, and ensuring regular preventative maintenance is performed. Inform fleet manager of any issues that arise with the vehicle in a timely manner. Maintain inventory of parts, supplies, and tools in assigned vehicle needed to perform work. Obtain parts, supplies, and tools from inventory or request ordering from Purchasing
• Understand current company policies and abide by such policies
• Consider safety one's primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of MO-Osha requirements

Requirements

• Candidate must have a minimum of 3 years of experience
• EPA Certification
• Pass a drug test & background check
• Must understand English in a competent manner in order to clearly communicate questions, instructions or safety concerns to coworkers and supervisor
• A valid driver's license and clean MVRA
• Ability to perform multiple technical tasks to include operating equipment, adhering to safety practices, and planning/managing difficult tasks
• Local building codes and safety regulations
• Good mechanical aptitude and problem-solving skills
• Basic math and measurement skills
• Ability to follow instructions and work well as part of a team
• Physical fitness and the ability to work in various conditions, including tight spaces, heights and hot and cold temperatures
• Strong work ethic, reliability, and punctuality
• Willingness to learn and adapt to new technologies and industry trends

Benefits

• Pay Range: $34-72/hr
• $7,500 Sign-On Bonus
• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• 401K Plan with 4% Company Match
• Paid Vacation & Paid Sick Time
• Bereavement Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program