HVAC Service Scheduler

About the role

The HVAC Service Scheduler will support customers and service technicians by maintaining schedules, coordinating service orders, and managing customer databases.

Responsibilities

• Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
• Schedule return trips with customers when parts are in
• Maintain the on-call schedule for service technicians
• Maintain customer database with current information
• Keep customers apprised of company schedule and requested lead-times
• Provide accounting with maintenance contract billing information
• Take incoming customer calls
• Create, schedule, and coordinate service orders as calls are received
• Maintain the dispatch board / schedule
• Forecast workload for 2 – 3+ days out
• Prepare paperwork for all manufacturer warranty parts
• Facilitate return of warranty parts
• Train technicians on current field software
• Pull permits as needed
• Process weekly timecards
• Take customer payments over the phone
• Other duties as assigned

Qualifications

• Communicate clearly with department managers, employees, and company customers
• Advanced customer service skills
• Effective leader with superb communications skills
• Able to multi-task in a fast-paced environment
• Organized and detail-oriented
• Knowledge of industry is recommended
• Computer skills - Proficient in Microsoft Office

Skills

• High school diploma or GED
• Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Education and Experience

• High school diploma or GED
• Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience

Benefits

All employees are subject to a pre-employment drug screen.

Pay

$22-$30 DOE

Schedule

N/A

About Apollo Mechanical Contractors

Apollo Mechanical Contractors is a Native American-owned business that officially began operations in 1981 under the guidance and vision of owner Bruce Ratchford. Apollo is based in Kennewick, Washington, performing Full Mechanical projects across the United States and around the world. Apollo employs over 2000 people, with annual revenues of over $600 Million.

Apollo Sheet Metal officially began operations in 1981, building on a vision that originated in the mid-1970s by owner Bruce Ratchford. With a decade of experience and expertise in mechanical design and business management, Mr. Ratchford incorporated Apollo in Richland Washington, to serve the Tri-Cities’ construction needs. Since 1981, Apollo has expanded its market to include locations across the United States and multiple countries.

Apollo has progressively grown larger than its original scope and has expanded its operations to specialize in mechanical construction for correctional facilities, hospitals, laboratories, high tech data centers, schools, and industrial facilities.