HVAC Service Manager

Red Cap is currently seeking an HVAC Operations Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers. About Us At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team. What’s In It For Me? Market Value CompensationAnnualized Bonus PlanRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options FSA, EAP, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growth What Will I Do? Develop a culture of performance excellence to encourage employment growthDrive the HVAC department sales through training and development of the field techniciansMaintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reportingCoach service technicians on how to increase average ticket, closing rate and monthly truck revenueProvide a constant flow of product and sales trainingPromote lead generationMonitor and control call backs and warrantiesHandle all escalated customer concerns by demonstrating 100% customer satisfactionNo on-call needed! Do I Have What It Takes? High School Diploma or equivalent; Bachelor's Degree preferredAn in-depth knowledge of HVAC systemsExcellent leadership skills and team mentality to enhance team productivity and standards of work producedProven experience of handling customer escalationsAbility to build business in the private sector, as well as the public sectorExperience and knowledge of HVAC and Process systems for residential and commercial dwellingsHave an understanding of general HVAC design with have an overall general knowledge of HVAC material costsPositive energy and enthusiasm to drive sales and company growthAbility to prioritize, set goals, and manage multiple tasks, handle deadlinesService Titan experience preferred Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #RedCapLI