HVAC Service Lead

FLSA Type: Non-Exempt (hourly) position eligible for overtime. Full-time.

About the Role

The HVAC Service Technician Lead oversees troubleshooting, repairing, and maintaining residential heating, ventilation, and air conditioning (HVAC) systems. This includes performing routine maintenance, diagnosing complex system problems, and providing solutions to ensure efficient operation. The role also involves selling HVAC replacement systems, performing start-up commissioning on newly installed units, and assisting the Service Manager with training new hires and coaching peers on best practices.

Responsibilities

• Diagnose and repair heating, cooling, and ventilation issues in residential HVAC systems, including furnaces, boilers, combi-boilers, air conditioners, heat pumps, and ductless systems.
• Use diagnostic tools, digital multimeters, and other equipment to identify issues and perform accurate, timely repairs.
• Troubleshoot system malfunctions, identify root causes, and recommend solutions to restore comfort.
• Repair refrigerant leaks, electrical issues, airflow problems, and other system-related issues.
• Perform routine preventive maintenance (PM) tasks, including cleaning coils, changing filters, checking refrigerant levels, inspecting electrical components, and ensuring optimal system function.
• Clean and replace air filters, adjust thermostats, and inspect and lubricate moving parts (e.g., fan motors, blowers).
• Conduct comprehensive seasonal tune-ups to maintain peak system performance.
• Offer customers tips and best practices to improve energy efficiency and system longevity.
• Perform system start-up commissioning for newly installed HVAC units, ensuring proper installation and operational efficiency.
• Verify newly installed systems are functioning correctly, making adjustments as needed for optimal performance.
• Test and calibrate system controls, including thermostats and dampers, to meet manufacturer specifications.
• Provide clients with a thorough overview of system operation, care instructions, and maintenance recommendations.
• Assess the need for HVAC system replacement during service visits and provide detailed replacement estimates.
• Educate homeowners on available options, aligning solutions with their needs, preferences, and budget.
• Present and explain product features, benefits, and energy-saving advantages of replacement systems.
• Collaborate with the sales team to close sales on HVAC system replacements, ensuring customer satisfaction and retention.
• Promote energy-efficient products and services that align with current environmental regulations and standards.
• Maintain a professional, courteous, and helpful attitude when interacting with customers.
• Clearly explain technical problems and solutions to customers in an understandable way.
• Ensure customers are fully informed about system conditions, maintenance needs, and replacement options.
• Foster positive relationships with clients to ensure repeat business and customer loyalty.
• Accurately complete all service documentation, including work orders, invoices, and maintenance records.
• Ensure all work complies with local building codes, safety regulations, and manufacturer’s guidelines.
• Adhere to company safety protocols, including safe handling of refrigerants and electrical components.
• Maintain and use tools and equipment according to safety standards.
• Collaborate with other technicians, service managers, and the installation team to provide comprehensive service.
• Provide mentorship and guidance to junior technicians as needed.
• Stay up-to-date on industry trends, technologies, and best practices through training and certifications.

Requirements

• High school diploma or equivalent.
• EPA Section 608 Certification.
• A2L Certification.
• OSHA 10 (OSHA 30 preferred).
• MA Oil Burners License.
• NATE (North American Technician Excellence) certification or equivalent preferred but not required.
• Valid driver’s license and clean driving record.
• 6+ years of experience as an HVAC Service Technician, with a strong background in troubleshooting, repair, and maintenance of residential HVAC systems.
• Experience with conventional HVAC systems and modern systems like ductless mini-splits, heat pumps, smart thermostats, oil systems, burners, and high-efficiency boiler systems.
• Ability to install and commission varying HVAC systems.
• Proficiency with HVAC diagnostic tools, digital multimeters, and refrigerant handling.
• Strong electrical skills.
• Advanced knowledge of HVAC systems, components, and their operation.
• Ability to diagnose and repair complex HVAC issues independently.
• Experience in system start-up commissioning and installation support.
• Familiarity with energy-efficient systems and environmentally friendly refrigerants.
• Ability to assess customer needs and recommend appropriate HVAC solutions.
• Strong communication skills with the ability to explain technical issues to non-technical customers.
• Proficiency in using CRM software to track service calls, sales leads, and customer communications.
• Strong problem-solving and troubleshooting skills.
• Self-motivated with a strong work ethic and excellent time-management skills.
• Reliable and punctual, with a commitment to meeting deadlines and customer satisfaction.
• Proficiency in reading, writing, and communicating in English.

Pay

$38 - $53 per hour + potential for additional $280 per week in incentives.

Work Environment

This position is based in customer settings and requires work indoors and outdoors, including in attics, basements, small-confined spaces, and rooftops.

Physical Demands

• Regularly required to stand, bend, crawl, or kneel in confined spaces.
• May be required to lift up to 100 pounds.
• Must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.
• May require travel in a personal or company-provided vehicle.