HVAC Service Dispatcher & Scheduling Coordinator

Cloud Comfort HVAC HVAC Service Dispatcher & Scheduling Coordinator Candidates and Recruiters: Please do not contact the company directly. Follow the application instructions provided. Are you organized, customer-focused, and comfortable managing a busy schedule? Cloud Comfort HVAC is seeking a dependable and highly organized HVAC Service Dispatcher & Scheduling Coordinator to support our technicians, communicate with customers, and help keep daily operations running efficiently. We provide professional HVAC services and modern home comfort solutions with a strong focus on customer care. This position is well suited to someone who enjoys coordinating moving parts, solving scheduling challenges, and helping a service team stay productive and on track. Learn More About Cloud Comfort HVAC At https://cloudcomforthvac.com/ About The Position In this role, you will coordinate technician schedules, keep customers informed, track appointment progress, and help ensure service and installation calls are handled efficiently throughout the day. You will work closely with technicians and service managers while helping maintain a smooth experience for customers from scheduling through completion of their appointment. What You'll Do Coordinate and dispatch technicians for service calls and installation appointmentsManage daily schedules and monitor technician routesKeep customers updated regarding appointment times, delays, and schedule changesPrioritize and coordinate urgent or emergency service requestsMaintain accurate scheduling and dispatch recordsCommunicate regularly with technicians and service managersAssist with incoming customer calls when neededEnter and update customer details in company systemsHelp organize schedules to improve technician productivity and efficiencyProvide professional and responsive customer service throughout the day What We're Looking For Previous experience with dispatching, scheduling, or service coordination is preferredExperience in HVAC, plumbing, electrical, construction, or another home service industry is an advantageStrong communication and customer service skillsExcellent organization and the ability to manage several priorities at onceComfortable working with scheduling software, Microsoft Office, and computer-based systemsAbility to stay calm and effective in a fast-paced environmentDependable, detail-oriented, and able to follow through on responsibilities Compensation & Benefits Full-Time PositionPaid Time OffOpportunities for career growth and advancementSupportive and team-oriented work environment Grow Your Career With Cloud Comfort HVAC This is an opportunity to play an important role in the day-to-day success of a growing HVAC company while helping both customers and technicians have a smoother experience. If you're a strong communicator who enjoys organizing schedules, solving problems, and keeping a busy service operation moving, we'd like to hear from you. Apply today to join the Cloud Comfort HVAC team.