HVAC Service Dispatcher – Schedule Coordinator

Family-owned and operated, we are South Florida's premier air conditioning service company servicing Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, Sunrise, and the surrounding areas for over 40 years.

About the role

This position is the initial contact to our clients, customers, and office staff, and plays a vital role providing excellent service to our internal team and customers.

Responsibilities

• Answering calls
• Maintain the Service Technicians daily schedules and dispatch the technicians
• Work directly with the technicians on a day-to-day basis
• Ensure that vehicles are stocked
• Assist with parts and inventory
• Assist with quoting and job follow-up
• Assist with warranty claims
• Schedule return trips with customers when parts are in
• Keep customers apprised as to schedule and requested lead-times
• Maintain customer database with current information

Requirements

• High school diploma or equivalent
• 2 years related experience and/or training in customer service, dispatch, project coordinating, scheduling or equivalent combination of education and experience
• Excellent and interpersonal communication skills
• The ability to cultivate and maintain strong relationships with clients and technicians
• Data entry, filing, and other general office duties
• Knowledge of Microsoft Office Suite
• CRM Database experience (we use a cloud-based CRM)
• Strong organizational skills and high attention to detail
• Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment

Benefits

• Medical insurance with 50% employer contribution
• Dental insurance 100% covered, with HMO and PPO plan options
• Vision insurance 100% covered
• Paid time off
• 6 paid holidays annually
• 401(k) retirement plan with company matching contributions
• Other insurance benefits available

Pay

$22.00 to $25.00 per hour, depending on experience + spiffs

Schedule

Monday through Friday | 8:00am to 5:00pm | with occasional overtime during peak seasons

Why join us

• We are family owned and operated and treat all employees like family. You are not just a number here.
• A+ BBB rated and 4.9 Google star rating. Customer service is our #1 priority!
• We have been presented with several Distinguished Dealer Awards from the Trane Company. We meet the highest Trane standards for customer satisfaction and continuing technical education.
• Medical coverage 50% paid by employer for employee
• Spiff / bonus program!