HVAC Service Dispacher

About the Role

Dee Cramer is seeking a Service Dispatcher to support the commercial HVAC service division. The dispatcher serves as the central hub of service operations, keeping technicians moving, customers informed, and workflows running smoothly in a fast‑paced environment.

Work Hours: Monday – Friday, 7:00 AM – 4:00 PM

Responsibilities

• Answer the customer phone line and collect information on services needed to identify the best course of action.
• Dispatch technicians to service calls daily and adjust schedules as needed.
• Review technician work summaries to ensure all work order details are complete.
• Forecast and schedule work based on weather, workload, and priorities.
• Order parts when necessary.
• Serve as a liaison between Account Managers and Field Technicians on the status of service work orders.
• Perform other duties as assigned.

Minimum Requirements

• High school diploma or equivalent.
• Working proficiency with Microsoft Excel and Microsoft Office applications.
• At least 2 years of customer service experience.
• Strong communication skills, multi‑tasking ability, and comfort in a fast‑paced environment.

Preferred Qualifications

• Experience working in a professional office environment.
• Dispatching or call‑center experience.
• Previous HVAC experience.
• Familiarity with Sage, Build Ops, and/or Tech Tool.

Pay & Benefits

• Competitive compensation based on experience.
• Medical, dental, and vision insurance.
• Paid time off.
• Company‑paid short‑term disability, long‑term disability, and life insurance options.
• 401(k) with profit‑sharing bonus.
• Paid holidays.

Why Join Dee Cramer?

As a third‑generation, family‑owned company founded in 1937, Dee Cramer has built a reputation for craftsmanship, integrity, and genuine care for people. Employees benefit from a supportive team environment, opportunities for growth, investment in tools and technology, and a culture that values each individual's contributions.