HVAC Residential Field Service Supervisor - up to $10K Signing Bonus

About the role

This position is designed to work out in the field, sometimes alongside our service technicians. The Field Service Supervisor will oversee the daily scheduling, performance, and development of our HVAC service technicians to ensure every customer receives top-quality service, repairs, and care.

Responsibilities

• Run advanced-level service calls.
• Oversee and manage all service projects, resources, and technician teams.
• Schedule, train, mentor, and evaluate service personnel; set daily priorities and hold team members accountable.
• Approve parts, materials, tools, and equipment requests.
• Ensure all work meets or exceeds customer expectations, company standards, and local codes; conduct job site inspections as needed.
• Review service reports and confirm accurate documentation and adherence to procedures.
• Identify training needs and make recommendations to the Service Manager.
• Handle escalated customer concerns with professionalism, clear communication, and timely resolution.

Requirements

• Minimum 10 years of proven residential HVAC service experience (light commercial experience considered).
• Previous leadership or supervisory experience in the HVAC industry.
• North Carolina HVAC licensure is a plus, with company-sponsored support available to achieve licensure if not currently held.
• Strong knowledge of HVAC concepts, practices, and procedures.
• Excellent organizational, problem-solving, and leadership skills.
• Outstanding communication and customer service abilities.
• Valid driver’s license with a clean driving record.

Qualifications

• High school diploma or equivalent.
• Ability to pass a background check.

Skills

• Strong leadership and supervisory skills.
• Effective communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of HVAC systems and practices.
• Proficient in Microsoft Office Suite.

Benefits

• Company-provided, well-maintained service vehicle.
• Paid vacation and holidays.
• Medical, Dental, and Vision insurance options.
• Short- and long-term disability coverage.
• 401(k) plan with company match.
• Accident insurance.
• Opportunities for professional growth and advancement within the company.

Pay

$75,000.00 - $100,000.00 per year

Schedule

Flexible scheduling to accommodate personal and professional commitments.

Benefits

• Accommodates personal and professional commitments with flexible scheduling.
• Includes medical, dental, and vision insurance options.
• Short- and long-term disability coverage.
• 401(k) plan with company match.
• Opportunities for professional growth and advancement through training programs.

What We Offer

• Company-provided, well-maintained service vehicle.
• Paid vacation and holidays.
• Medical, Dental, and Vision insurance options.
• Short- and long-term disability coverage.
• 401(k) plan with company match.
• Accident insurance.
• Opportunities for professional growth and advancement within the company.

Join the Charlotte One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! If you’re ready to make an impact and help shape the success of our service team, we’d love to meet you. Apply today by submitting your updated resume!