HVAC / Plumbing Entry-level Outside Sales Engineer

About the role

Bornquist, the premier Manufacturer’s Representative in the Chicagoland area, is currently seeking applicants to fill a position as an Entry-level Outside Sales Engineer.

Responsibilities

• Performs personal sales calls at customer sites on a regular basis and at job sites, as necessary, complying to safety regulations always.
• Sets out to find new and existing customers with business opportunities.
• Stays updated on existing and emerging products and technologies, attending and presenting product training classes as required to develop superior product and application knowledge.
• Introduces and demonstrates new products to assigned accounts.
• Creates and processes quotes and regularly follows up to ensure the customer is being serviced to company standards.
• Generates profitable sales orders.
• Works with customers, Purchasing Inventory Manager, Warranty Clerk and/or Purchasing Clerk to process warranty and non-warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with inside sales, purchasing, service department, warehouse, manufacturers, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions or transactions, inquiries, complaints, or comments, as well as actions taken.
• Completes sales calls and expense reports on a timely basis and in accordance with company policy.
• Executes sales efforts in an ethical and professional manner, assuring a favorable impression of self, company and suppliers represented by the company.
• Establishes and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers to grow profitable sales.
• Informs customers of all relevant policies, procedures, programs and initiatives.
• Reports customer feedback to management.

Qualifications

• Bachelor's Degree (B.S.) in Engineering from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required. Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor).
• Training can be provided.
• Other skills required: Fully trained in all product lines that the company represents, in company policies, OSHA safety standards, and other functions as required.
• Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
• Strong technical aptitude.
• Strong relationship building and networking capability.
• Understanding of HVAC systems and equipment preferred.
• Ability to read and interpret blueprints, drawings and technical submittals a plus.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong organizational skills and attention to detail.

Skills

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Benefits

• Medical (HMO, HSA & PPO options)
• Dental
• Vision
• Generous Profit Sharing and 401k Program
• Short Term & Long Term Disability
• Employee Assistance Program
• Employee Discounts through ADP LifeMart/LifeCare
• Paid Time Off