HVAC Parts Sales Support Supervisor

Lennox (NYSE: LII) delivers industry-leading climate-control solutions for residential and commercial customers, built on 130 years of HVAC and refrigeration expertise. We foster a collaborative, inclusive culture where every team member is valued and empowered to grow.

About the role

As the Parts Sales Support Supervisor, you will lead and support a team of Parts Specialists, driving performance, operational excellence, and an exceptional customer experience. This hands-on leadership position focuses on coaching, workflow management, and continuous improvement in a fast-paced environment.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the Parts Specialists team to achieve performance goals and deliver outstanding customer service.
• Coach, mentor, and develop team members through ongoing feedback, training, and career development opportunities.
• Conduct regular one-on-one meetings and side-by-side coaching sessions to support employee growth and performance improvement.
• Monitor team workload and prioritize task assignments to ensure high service levels and customer satisfaction.
• Assist with issue resolution, customer escalations, and complex support situations in a timely and professional manner.
• Ensure compliance with company processes, procedures, and policies while promoting operational consistency and accuracy.
• Foster a positive team culture by supporting employee engagement, morale, and departmental initiatives.
• Identify opportunities for process improvements and recommend solutions that enhance efficiency and the overall customer experience.
• Develop and empower team members to excel in their current roles while preparing them for future growth opportunities within the organization.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Minimum of 5 years of related experience, preferably in customer service, operations, or team leadership environments.
• Advanced customer service skills with the ability to effectively communicate, de-escalate issues, and negotiate successful resolutions.
• Experience with project management and/or process improvement initiatives preferred.
• Basic understanding of industry practices, products, and customer support operations.
• Familiarity with contact center operations and service performance metrics is a plus.
• Experience working with SAP or similar ERP systems preferred.
• Proven ability to train, coach, evaluate, and direct the work of team members.
• Excellent written and verbal communication skills, including strong active listening abilities.
• Strong analytical and problem-solving skills with the ability to think creatively and make sound decisions.
• Results-oriented leader with the ability to manage performance expectations and address employee performance issues effectively and in a timely manner.

Pay

This salaried exempt role offers a starting salary range of $76,800 to $100,800 annually, depending on geography, market, skills, education, experience, and other qualifications. The target compensation structure is 95% base salary and 5% commission, with new hires guaranteed at least the target commission for six months. The plan includes an uncapped bonus structure based on performance exceeding 100% of the plan across three individual categories, with bonus potential increasing as performance surpasses quota.

Benefits

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year (eligibility and accrual vary by hire date).