HVAC Mechanical Technical Support Specialist II

Technical Support

Technical Support within our organization is not transactional support — it is a high-impact engineering function directly tied to revenue protection, warranty cost control, customer retention, and brand equity. This role operates as a technical authority and escalation point, serving as the bridge between field operations, sales, manufacturing, quality, and engineering.

Primary Focus: Advanced Technical Support Specialist

• Independent diagnostics and cross-functional collaboration
• Independently diagnose complex mechanical, electrical, and controls-related issues
• Interpret integrated system behavior across refrigeration circuits, controls logic, airflow dynamics, and safety devices
• Reduce repeat service events by identifying root cause trends
• Aid in onboarding new technical staff and Tier 1 training
• Exercise judgment in warranty exposure mitigation

Impact Level

Directly reduces warranty expense, minimizes downtime, and protects national customer accounts.

Core Responsibilities

• Protects system uptime in mission-critical environments
• Mitigates financial exposure and warranty risk
• Safeguards customer relationships and brand equity
• Interprets wiring diagrams, sequence of operation, and mechanical schematics with precision
• Guides technicians toward safe, code-compliant, and performance-driven solutions
• Communicate with authority during high-pressure field events
• Documents technical findings to improve organizational learning

Required Skills & Competencies

• Diagnostics expertise in commercial HVAC mechanical and electrical systems
• Strong working knowledge of refrigeration circuits, airflow dynamics, safety controls, and system integration
• High-level proficiency interpreting complex wiring diagrams and control schematics
• Understanding commercial HVAC controls platforms and safety standards
• Clear, confident technical communication during live service events
• Strong professional judgment and customer-facing composure