HVAC Maintenance Technician

Job Level: 3+ years experience will set you up for success in this role. This important role supports Reserve at Quebec (298 units multifamily) located in Fort Worth, TX. Position Type: Full Time with the ability to be on call to support our residents for emergencies. Pay Range: Starting at $26+/hour.

About Us

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2020, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members.

About the Role

The HVAC Technician is responsible for maintaining and repairing heating, ventilation, and air conditioning (HVAC) systems within affordable housing properties managed by Pivotal Housing Partners. This position ensures that HVAC systems operate efficiently and effectively. When no HVAC work orders are pending, the technician will assist with general maintenance tasks to ensure the upkeep of the property. Completion of daily work orders and responding to on-call emergencies in a timely manner is required.

Responsibilities

• HVAC
  • Perform regular preventative maintenance on equipment.
  • Troubleshoot and repair problems with the HVAC electrical system and understand the closed freon system well enough to knowledgeably communicate with a repair contractor.
  • Repair/replace thermostats, thermo-couplings, capacitors, filters, blower motors.
  • Remove old systems and install new systems.
  • Communicate with clients/vendors and residents.
  • Responsible for all unit quarterly inspections with community manager.
  • Change furnace filters quarterly.
• General Maintenance
  • Provide customer service to all current and future residents.
  • Complete resident work orders on a timely basis (24 to 48-hour expectation). No work is to be completed without a work order.
  • All work orders are to be completed through the Maintenance Mobile App via your own personal cell phone.
  • Respond to after-hours emergency calls when assigned.
  • Maintain grounds, lawn care, and buildings at a high standard, including cleaning common areas, restrooms, playground, community room, fitness room, business center, media center, and any additional common areas.
  • Assist with trash-outs and court-ordered evictions when necessary.
  • Maintain inventory and organize a supply of repair parts and materials.
  • Perform snow removal and ice-melt chemical application when necessary.
  • Repair/replace general maintenance items such as locks, doorknobs, smoke alarms.
  • Replace/repair patio and window screens and broken windows.
  • Attend meetings as directed by the supervisor and/or Regional/Area Manager upon request.
  • Attend all onboarding trainings and 1:1s with manager.
• Electrical
  • Read and use the electrical schematic drawings attached to appliances, HVAC units, and water meters.
  • Repair/replace and maintain residential branch circuitry including receptacles, switches, and light fixtures, and the electrical systems of appliances, HVAC units, and water heaters.
  • Repair/replace mounted exterior lighting fixtures.
  • Repair/replace intercom and electric lock systems.
  • Troubleshoot repairs to reduce the reliance upon outside contractors.
• Carpentry/Turnover
  • Perform unit turnover between residents in a timely manner and per company standards (3 to 5-day expectation).
  • Complete turn checklist and attach to work orders in the Maintenance Mobile App.
  • Remove trash, unwanted items from vacated units.
  • Repair/replace doors and door jams.
  • Perform, schedule, or supervise painting, cleaning, carpet installation, and shampooing contractors as needed.
  • Provide initial and final inspection of all work needed and done in a turnover.
  • Organize multiple turnovers to run concurrently and efficiently.
  • Self-perform all minor repairs in the turnover, e.g., replacing blinds, caulking.
• Plumbing
  • Repair common fixtures such as toilets, faucets, drain lines, dishwashers, disposals.
  • Troubleshoot diagnostic issues to reduce reliance upon outside contractors.
  • Solder copper lines and correctly repair PVC line.
  • Troubleshoot and/or repair a water heater if applicable.
• Drywall/Painting
  • Repair damaged drywall to a ‘like-new’ appearance.
  • Repaint and/or touch-up painted surfaces to a “like-new” appearance.
  • Provide the proper finish techniques and finishes for different surfaces such as doors, drywall, textured areas.
• Compliance
  • Conduct all business in accordance with company policies and procedures, state, and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
  • Comply with budget requirements in the ordering of supplies and/or services.
  • Attend annual Fair Housing classes and other required company trainings.

Requirements

• 3+ years of related experience.
• Reliable transportation and valid driver’s license.
• HVAC certification required (EPA Type 2 or Universal).
• Commitment to regular attendance (may include weekend and OT hours).
• Ability to be “on-call” for emergencies.
• Ability to receive, manage, and close work orders by using smartphone applications.

Benefits

• Eligibility for semi-annual merit increases: January and July.
• Paid every Friday.
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs.
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year.
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage.
• Retirement Savings: 401(k) plan with company match to support your future.
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year.
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college.
• Professional Growth: Professional development assistance to support your career goals.