HVAC Maintenance/Sales Trainer
Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning, and plumbing. With a mission to maintain long-term relationships with customers, we deliver timely, high-quality services across HVAC, plumbing, and electrical products.
About the role
As an HVAC Maintenance/Sales Trainer, you will develop and deliver high-quality training programs to new and existing sales and service teams. Your goal is to ensure team members are equipped with the knowledge and skills to excel in technical and customer-focused areas of HVAC services. This role requires strong communication skills and a passion for empowering others through training and mentorship. You will collaborate with leadership to improve team performance, customer satisfaction, and efficiency.
Responsibilities
- Develop and deliver training programs: Create engaging, comprehensive training sessions covering HVAC system fundamentals, service techniques, and sales strategies. Adapt content to suit various learning styles and knowledge levels.
- Lead hands-on workshops: Facilitate interactive workshops to reinforce HVAC technical skills, including installation, troubleshooting, and maintenance procedures.
- Sales skill development: Train technicians on key HVAC product features, effective selling techniques, upselling opportunities, and customer service best practices to maximize client satisfaction and drive revenue growth.
- Conduct assessments and feedback: Regularly assess trainees' performance through quizzes, practical demonstrations, and role-play scenarios. Provide constructive feedback to support growth.
- Collaborate with department heads: Partner with sales, service, and operations managers to identify training needs and tailor content to address performance gaps or industry changes.
- Onboarding new hires: Provide foundational training to new service team members, ensuring they are fully equipped to perform their roles confidently from day one.
- Monitor industry trends: Stay updated on the latest HVAC technologies, products, and service techniques, and incorporate this knowledge into training materials.
- Continuous improvement: Gather feedback from trainees and department leads to refine and improve training programs, ensuring they remain relevant and effective.
- Foster a positive learning environment: Encourage a culture of teamwork, learning, and inclusion where employees feel valued, respected, and motivated.
Requirements
- 5+ years of proven experience in HVAC sales, maintenance, and/or training.
- Strong understanding of HVAC systems, sales, and customer service best practices.
- Exceptional communication and presentation skills.
- Experience using learning management systems (LMS) or other training tools.
- Ability to motivate and engage team members with diverse learning styles.
- Willingness to travel approximately 50% of the time, often requiring overnight stays.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health insurance: medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: generous vacation, holidays, and sick leave.
- Career growth: opportunities for ongoing training and professional development.
- Supportive and dynamic company culture that values teamwork and employee satisfaction.
Pay
$130,000 USD - $150,000 USD