HVAC Lead Service Technician

About the role

RCL Mechanical is a locally owned and operated business known for high-quality plumbing, AC, heating throughout Massachusetts & Rhode Island. The company is committed to employee growth and community involvement. They are seeking an experienced Residential Plumbing & HVAC Working Field Lead Technician who will represent core values while providing technical leadership and support to the residential field team, performing service calls and supervisory duties.

Responsibilities

• Run residential service calls and perform billable field work as part of the regular workweek
• Diagnose, service, repair, and install residential Plumbing, HVAC, and heating equipment within the individual's qualifications and licensing
• Troubleshoot complex mechanical and system-performance issues
• Work hands-on with: Oil-fired heating systems, Gas-fired heating systems, Boilers and hydronic heating systems, Furnaces, Heat pumps, Mini-split systems, Central air conditioning systems, Domestic hot water systems, Residential plumbing systems
• Properly diagnose customer concerns and present appropriate repair and replacement options
• Identify legitimate service, repair, and replacement opportunities
• Complete work orders and required documentation accurately and on time
• Maintain RCL Mechanical's standards for workmanship, cleanliness, safety, and customer service
• Participate in the field workload and help the department meet productivity and revenue goals
• Guide, coach, and mentor residential Plumbing and HVAC technicians and installers
• Serve as a technical resource when technicians encounter difficult or complex service issues
• Respond to jobsites when additional technical expertise or leadership is required
• Conduct regular jobsite visits and quality-control inspections
• Review completed installations and repairs for workmanship, proper operation, and code compliance
• Help reduce callbacks and repeat service visits through technical coaching and quality assurance
• Conduct daily technician checkouts and ensure accurate completion of work orders
• Monitor field productivity, performance, and efficiency
• Identify technician training needs and assist with ongoing technical development
• Hold technicians accountable to RCL Mechanical's performance and workmanship standards
• Enforce workplace safety policies and OSHA requirements
• Ensure technicians maintain clean, safe, and professional jobsites
• Assist with difficult customer situations when field leadership or technical expertise is needed
• Maintain open communication between technicians, Dispatch, Customer Service, and management
• Work closely with the Service Manager to address performance, technical, operational, and customer issues
• Lead by example and reinforce RCL Mechanical's standards, expectations, and core values

Requirements

• 5+ years of hands-on residential Plumbing and/or HVAC service experience
• Strong knowledge and hands-on experience servicing and troubleshooting oil-fired heating systems required
• Willing and able to regularly perform service calls and field work in addition to supervisory responsibilities
• Strong working knowledge of residential heating and cooling systems, including: Oil and gas boilers, Hydronic heating systems, Furnaces, Heat pumps, Mini-split systems, Central air conditioning, Domestic hot water systems
• Strong diagnostic and troubleshooting abilities
• Massachusetts Plumbing and/or HVAC-related licensing and certifications strongly preferred
• Previous leadership, supervisory, lead technician, or field training experience preferred
• Ability to effectively teach technical concepts and troubleshoot alongside other technicians
• Excellent customer service and sales skills
• Strong leadership, communication, and conflict-management skills
• Ability to coach employees while holding them accountable to company standards
• Detail-oriented, organized, and able to manage competing priorities
• Comfortable using field-service technology and software
• Strong desire for continued personal and professional improvement
• Professional appearance and communication
• Valid driver's license with an acceptable driving record
• Ability to work a flexible schedule and provide field support outside normal business hours when necessary

Benefits

• 401(k) with 4% company match
• Medical, Dental, and Vision Insurance
• 3 Weeks Paid Time Off
• Employee Discount
• Referral Program
• Tuition Reimbursement
• Career Development and Advancement Opportunities