HVAC Inside Sales & Customer Service
About the role
House Pro AC is seeking a motivated and results-driven Inside Sales & Customer Service Rep to join their team. The primary responsibilities include making phone calls to follow up on HVAC service or sales visits to verify customer satisfaction and promote additional services/products to the customer. Key duties include solving or flagging customer service issues, enrolling customers into the annual HVAC maintenance program, following up on technician estimates that did not sell, and setting sales appointments when appropriate.
- Document customer interactions and update the CRM system with relevant information, including recording follow-up activities for the future.
- May be assigned administrative or one-time projects as needed.
Responsibilities
This position involves making many phone calls and speaking on the phone for significant periods each day, so comfort on the phone is crucial. The role requires persuading and influencing customers, being target-oriented and results-driven, self-motivated, able to work independently, good organizational skills, attention to detail, and proficiency in using CRM software.
Requirements
- Inside sales or customer service rep experience
- Very comfortable speaking on the phone
- Able to persuade and influence customers
- Target-oriented and results-driven
- Self-motivated and able to work independently
- Good organizational skills and attention to detail
- Proficient in using CRM software
- High school diploma or equivalent
Benefits
- Salary range: $35,000 - $75,000 including commission
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
Pay
- $35,000 - $75,000 annually
Schedule
- Flexible schedule to accommodate call volume and customer needs