HVAC Dispatcher

Job Summary

We are seeking an onsite dispatcher to work in our Ogden office. The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services.

Key Responsibilities

• Cook up and dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
• Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
• Communication: Ensure technicians have the necessary information and resources to complete their tasks.
• Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
• Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
• Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
• Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
• Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

Qualifications

• Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
• Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
• Knowledge: Familiarity with building automation controls systems and terminology is a plus.

Additional Requirements

• Ability to remain calm and composed, especially in emergency situations.
• A customer-oriented approach with a focus on delivering high-quality service.

Pay and Benefits

• Compensation is $18-20 per hour, depending on experience.
• Competitive hourly pay
• Comprehensive benefits package
• PTO

Why Join Kelso Industries?

• Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
• You will experience growth opportunities: develop new skills, take on exciting challenges, and advance your career in meaningful ways.
• Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
• Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
• Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.