HVAC Dispatcher

Bob Heinmiller Air Conditioning is a family-owned company that has been servicing the greater Orlando area for over 30 years. We pride ourselves on developing and maintaining a great company culture that cultivates growth and longevity in our employees. Our company is based on fostering integrity, honesty, and reliability in everything we do.

About the role

As the single point of contact, you will perform a variety of duties such as scheduling and coordinating service calls, ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintaining accurate records, providing updates as needed, and updating all parties of any changes.

• Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Maintain the on-call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Provide accounting with maintenance contract billing information.
• Prepare service invoices and timecards for processing.

Requirements

• Three years related experience in HVAC Dispatching.
• Ability to multi-task.
• Geographical knowledge of service area or map reading skills.
• Computer skills.
• Service Titan Experience.
• Basic knowledge of the industry is preferred.

Qualities we value

• Dependability. We are looking for someone who is more reliable than spontaneous.
• Adaptability/flexibility. This job can have a lot of moving parts; we want someone who can shift priorities quickly.
• High attention to detail. This job will involve working with the details rather than the big picture.
• Autonomy/Independence. You will need to enjoy working with little direction.
• Ability to work in a high-pressure/stress environment.

Pay

$16.00 - $20.00 per hour, depending on experience.

Schedule

Monday - Friday, 8:00 AM to 5:00 PM, with a 1-hour lunch. Potential overtime during peak seasons.

Benefits

• Medical insurance
• Dental insurance
• 401K with 4% employer match
• Additional benefits offered through Aflac
• Paid holidays
• Paid vacation

Office Location: Orlando, FL – this is not a remote position.