HVAC Coordinator/Dispatcher

About the role

Riley Plumbing Heating & Air is a locally owned and operated company serving communities of the Carson Valley and surrounding areas. We provide steady year-round work, great compensation, and a vast array of development opportunities. We are seeking a HVAC Coordinator/Dispatcher to join our team.

Responsibilities

• Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Maintain the on-call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times.
• Provide accounting with maintenance contract billing information.
• Prepare service invoices and timecards for processing.
• Prepare and process permits.
• This position may have 80-100 outbound calls a day. This is a fast-paced environment and we need someone who is highly skilled at multi-tasking and enjoys working with others.

Requirements

• Advanced customer service skills
• Able to handle a high volume of outbound calls
• Able to multi-task
• 2 years related experience and/or training in customer service or dispatching
• Permitting experience preferred but not required
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• Geographical knowledge of service area or map reading skills
• Experience with Service Titan software is preferred
• Knowledge of the industry is recommended but not required
• High school diploma or general education degree (GED)
• Well-organized and ability to work independently

Qualifications

• Working knowledge of the HVAC industry
• 2+ years of HVAC dispatching experience
• 3+ years of dispatching experience
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality

Benefits

• 50% employer-paid medical insurance for employee
• 50% employer-paid dental insurance for employee
• 50% employer-paid vision insurance for employee
• 6 Paid Holidays throughout the year
• Paid and Sick Time Off

Pay

Up to $25 per hour plus Spiffs- Depending on experience