HVAC Coordinator/Dispatcher

Position Summary

Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Prepare and process permits.

Required Qualifications

• Advanced customer service skills
• Must be able to handle a high volume of outbound calls
• Able to multi-task
• 2 years related experience and/or training in customer service or dispatching
• Permitting experience preferred but not required
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• Geographical knowledge of service area or map reading skills
• Experience with Service Titan software is preferred
• Knowledge of the industry is recommended but not required
• High school diploma or general education degree (GED)
• Well-organized and ability to work independently

Qualifications Desired

• Working knowledge of the HVAC industry
• 2+ years of HVAC dispatching experience
• 3+ years of dispatching experience
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality