HVAC Cooling Customer Engineer

About the Role

A Cooling Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Liebert air products. The CE must establish, promote, and maintain excellent rapport with customers, co-workers, sales representatives, and other relevant parties while maintaining continuous communication with area/district offices and direct management.

Responsibilities

• Role:
  • Rely on direction to accomplish goals
  • Perform multiple work-related tasks
  • Work under direct supervision or independently based on training
  • Maintain certifications as required by the job
• Technical:
  • Provide on-site and phone assistance to customers
  • Communicate with National Technical Support on equipment issues
  • Perform scheduled maintenance according to company guidelines
  • Implement Field Change Notices as per published guidelines
  • Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Safety:
  • Operate safely in accordance with published safety guidelines
  • Wear appropriate PPE as required by job duties
  • Adhere to the "14 hours rule" for work hours policy
  • Report all work-related accidents or injuries within 24 hours
• Administration:
  • Provide accurate and timely reporting (timecards, expense reports, mileage reports, ticket closure, forms)
  • Maintain individual inventory according to company policy
  • Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, pager)
• Customer Satisfaction:
  • Communicate effectively with internal and external customers
  • Provide estimated time of arrival to customers where applicable
  • Complete scheduled maintenance documentation and provide it to customers and local office
  • Strive for "first time fix" on customer equipment
  • Maintain customer satisfaction rates according to company guidelines
  • Attend customer meetings as required
• Performance:
  • Maximize productivity by combining service opportunities
  • Complete work efficiently and in a timely manner
  • Make technical and commercial decisions under pressure
  • Evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate according to company guidelines
  • Perform inventory cycle counts as required
  • Adhere to company dress code and safety regulations
  • Meet or exceed on-site response time requirements
  • Understand and comply with company startup/escalation processes
  • Maintain proper internal communications (managers, co-workers, support services)

Requirements

• Required Experience (one or more of the following):
  • High School Diploma or G.E.D. equivalent
  • HVAC – Certificate Program degree or equivalent experience
  • Six years of military experience in a related field
  • Equivalent industry experience with EPA refrigerant license
  • Basic electrical knowledge
• Interpersonal Skills:
  • Professional and reliable
  • Team player
  • Familiarity with electrical/electronic test equipment and fundamentals
  • Ability to read and interpret electrical line diagrams and blueprints
  • Working knowledge of Ohm’s law and HVAC theory
• Technical Skills:
  • Basic site evaluation skills (environmental temperature, general operating conditions)
  • Elementary fix/repair techniques based on directed supervision
  • Ability to complete tasks and restore units to full operating conditions
  • Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical skills

Physical & Environmental Demands

While performing the duties of this job, the associate is regularly required to:

• Stand, walk, use hands and fingers, handle or feel objects/tools/components
• Reach with hands and arms; stoop, kneel, crouch, or crawl
• Talk, hear, and smell
• Sit and climb or balance
• Specific vision abilities: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Frequent driving (car, van, truck)
• Consistently lift up to 50 pounds and occasionally up to 75 pounds

Working conditions may include:

• Extreme cold (below 32°F) and extreme heat (above 100°F)
• Medium to high noise levels (need to shout to be heard)
• Working around moving machinery (forklifts, tractors)
• Protective equipment required (earplugs, gloves, eyewear, respirator, mask)
• Working outdoors with no effective protection from weather
• Travel requirements
• Flexible schedules (weekends, evenings, holidays)
• On-call responsibility

Additional requirements:

• Valid driver’s license
• Must be at least 18 years old

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable vital applications to run continuously, perform optimally, and grow with business needs. Vertiv solves challenges in data centers, communication networks, and commercial/industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute strategic priorities:

• Core Principles: Safety, Integrity, Respect, Teamwork, Inclusion
• Strategic Priorities: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength
• Vertiv Behaviors:
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent and open communication