HVAC Controls Systems Technician Team Leader

What You Will Do

• Oversees required day-to-day activities of field technician team and plans monthly technician routes.
• Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction.
• Maintains customer satisfaction while balancing financial goals.
• Ensures safety compliance.

How You Will Do It

• Supervises and provides leadership for assigned Teams.
• Ensures developmental plans are in place.
• Leads the execution efforts of assigned business.
• Ensures consistency of delivery systems.
• Marksups the team’s work with sales to ensure all sales opportunities are supported including linkage to installation opportunities.
• Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
• Ensures that serviced account portfolios achieve growth, proper profit levels and customer satisfaction.
• Recommends and supports staffing requirements for the assigned business.
• Serves as a communication channel to share the standard process strategies and results enables SSNA vision.
• Implements plans to comply, and monitors standards for HVAC operations.
• Audits the effectiveness of operations and makes changes to improve performance.
• Ensures that contractual obligations are completed, and customer satisfaction is achieved.
• Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
• Effectively applies branch workforce and management and deployment of overall resources.
• Analyzes operations processes and provides recommendations for improvements.
• Implements other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
• Recruits, hires and retains operational staff.
• Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager.
• Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
• Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.
• Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers.

Required

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in management role with responsibility for the productivity and development of others.

PREFERRED

• Bachelor’s degree in Engineering or Business or equivalent working experience.
• Johnson Controls Metasys experience.
• Eight (8) years’ experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.

Benefits

• Competitive salary range: $89,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
• This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers.