HVAC Commercial Service Technician I

About the role

Under general supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customers to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Manager.

Responsibilities

• Perform commercial (rooftop) service and maintenance calls following company and customer safety protocols
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner
• Diagnose and perform service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories
• Inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Complete routine maintenance and equipment cleaning as needed or required
• Deliver and remove parts and equipment needed to complete service work
• Record all required information on customer calls using hand-held device
• Complete all forms and paperwork in a neat, timely, complete, and accurate manner
• Communicate with dispatch while on duty to ensure accurate status reports of activities and availability
• Deliver excellent customer service and sustain high levels of customer satisfaction
• Promote products and services to the customer
• Call Lead Coordinator with specifics on replacement product sales leads generated from customer service visits
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for
• Represent the company professionally, honestly, and ethically in all business matters and activities
• Ensure company vehicle is properly stocked, return defective warranty parts to branch, and order/replenish vehicle stock as needed
• Train other commercial service/maintenance/install technicians as assigned
• Perform similar/other duties as needed or assigned
• Maintain regular, reliable attendance

Qualifications

• High school diploma or GED with additional training and 1–2+ years' experience in HVAC with technical training certification required
• All valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on commercial HVAC equipment
• Proficient at starting up and balancing airflow on all commercial systems with little or no supervision
• Proficient at installing basic duct fittings
• Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision
• Effective communication skills to communicate with customers and resolve issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300 lb load capacity rated ladders with a 30 lb tool belt
• Natural or corrected vision for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 50 pounds and carry items weighing up to 50 pounds

Benefits

• Top pay for top performers, including incentive and bonus opportunities
• Generous PTO: 24 paid days off within first year (vacation, personal holidays, national holidays); 29 paid days off after second year
• Ample advancement and career-growth opportunities across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy for skill development
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for employee and family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs: Legal advice, pet insurance, and health advocacy programs

Location

1952 Belgrade Ave, Charleston, SC 29407

Experience & Education

• Minimum experience: 0–2 years
• Minimum education: High School Diploma or GED