Humbly Confident Customer Support Specialist

About the Role

We're seeking an experienced, technology-comfortable and people-savvy Customer Support Specialist who shares our passion for delivering remarkable customer experiences. At ChiroCat, we view Customer Support as a trade craft. It's masterful communication, product know-how, and the ability to read people's needs and deliver meaningful value. You're not just here to fix stuff or answer questions. You care about the human on the other end: the chiropractor, the office manager, the billing team, and ultimately, the patients themselves.

Requirements

• Live within the United States and be authorized to work here permanently without sponsorship
• At least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/healthcare industry
• At least 3 years of direct, customer-facing communication experience
• Experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience (billing, front desk, administration, etc.)
• Comfortable working standard daytime hours in your local US timezone
• Strive for masterful communication in written and spoken forms—it's an art you enjoy improving
• Typing ability consistently at or above 50 WPM with accuracy above 95%
• Software aptitude: You don't need to be an engineer, but you enjoy learning and using new technology
• Love to learn: You dive in, explore, test ideas, figure it out, and learn from your experiences

Preferred Qualifications

These aren't required, but will help you stand out:

• Experience in both customer support AND chiropractic/healthcare
• Background with complex B2B software or healthcare systems (EHR/EMR)
• Live in the PST or MST time zone
• Experience creating customer-facing resources like help center content
• SaaS industry experience
• Experience making short, friendly Loom.com training videos
• Familiarity with medical insurance billing processes
• Previous experience in HIPAA-regulated environments

Note: If you believe you're a fit but don't meet our preferred qualifications, still apply! We're more interested in finding the right person than a perfect resume.

About Us

We're ChiroCat, and we build cloud-based software that chiropractic practices across the United States love and trust. From the first patient interactions with digital intake forms to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We're modernizing the chiropractic software space in big ways, but much more importantly, we're bettering the lives of our doctors, their team members, and especially their patients. The bottom line: we LOVE to help people who help people.

ChiroCat started with a simple mission: Empowering caregivers to transform lives through tools they trust. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and stable. That means we can run our business as we choose. Our culture is built on genuine care for our customers, each other, and the meaningful work we do.

How You'll Work

• Work from (Almost) Anywhere: We're based in southern Utah, but most of our team works remotely. For this role, we're only considering US-based candidates. For this specific opening, we'd prefer to find someone in PST or MST time zones.
• Balanced Work, Balanced Life: We work a standard 40-hour week and are fans of legitimately unplugging after hours. We're in this for the long haul and want you rested and focused. Exceptions exist, but we mostly work standard business hours in our local time zone.
• Take Vacation (Seriously): Most team members take three to four weeks per year - real vacations where you're not tied to your laptop or phone. We'll look forward to seeing pictures in our team #water-cooler channel!

Benefits

• Fantastic health, dental, and vision insurance, with 100% of the premium covered for you and affordable rates for dependents

Pay

This is a salaried role, with a compensation range of $50k-$65k+ a year, depending on applicable experience.

Impact

You'll make a real impact: This role will have an incredible impact on the lives of our doctors and staff, not to mention the patients they serve.