Humbly Confident Customer Support Specialist

About Us and Why We’re Hiring

We're ChiroCat, and we build cloud-based software that chiropractic practices across the United States love and trust. From the first patient interactions with digital intake forms to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We're modernizing the chiropractic software space in big ways, but much more importantly, we're bettering the lives of our doctors, their team members, and especially their patients. The bottom line: we LOVE to help people who help people. And that's where you come in!

Requirements

• Live within the United States and be authorized to work here permanently without sponsorship
• At least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/healthcare industry
• At least 3 years of direct, customer-facing communication experience
• Experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience (billing, front desk, administration, etc.)
• Comfortable working standard daytime hours in your local US timezone
• Strives for masterful communication in written and spoken forms—it's an art you enjoy improving!
• Typing ability consistently at or above 50 WPM with accuracy above 95%
• Software aptitude. You don’t need to be an engineer, but you enjoy learning and using new technology.

Preferred Qualifications

• Experience in both customer support AND chiropractic/healthcare
• Background with complex B2B software or healthcare systems (EHR/EMR)
• Lives in the PST or MST time zone
• Experience creating customer-facing resources like help center content
• SaaS industry experience
• Experience making short, friendly Loom.com training videos
• Familiarity with medical insurance billing processes
• Previous experience in HIPAA-regulated environments

Life at ChiroCat

ChiroCat started with a simple mission: Empowering caregivers to transform lives through tools they trust. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and stable. That means we can run our business as we choose. Our culture is built on genuine care for our customers, each other, and the meaningful work we do.

How You’ll Work at ChiroCat

• Work from (Almost) Anywhere: We're based in southern Utah, but most of our team works remotely. For this role, we're only considering US-based candidates. For this specific opening, we’d prefer to find someone in PST or MST time zones.
• Balanced Work, Balanced Life: We work a standard 40-hour week and are fans of legitimately unplugging after hours. We're in this for the long haul and want you rested and focused.
• Take Vacation (Seriously): Most team members take three to four weeks per year — real vacations where you're not tied to your laptop or phone. We'll look forward to seeing pictures in our team #water-cooler channel!
• Great Benefits: We offer fantastic health, dental, and vision insurance, with 100% of the premium covered for you and affordable rates for dependents. This is a salaried role, with a compensation range of $50k-$65k+ a year, depending on applicable experience.

What You’ll Do at ChiroCat

• Responding to incoming live chats, emails, and phone calls within our help desk software
• Helping an office manager optimize patient flow by setting up digital intake forms
• Joining the Support+Engineering stand-up meeting (and sharing dad jokes with Doug; he won’t stop)
• Tracing, reproducing, and documenting bugs for quick engineering fixes
• Hopping on screen-sharing meetings with customers to solve complex insurance billing situations
• Blocking off time on your calendar to learn how to use new product features
• Creating Help Center and internal knowledge base content
• Making quick Loom.com videos for a customer to explain their next steps in a visual way

If You're the Right Fit

• Thrives on complexity and nuance
• Balances directness, accuracy, warm personalization, and speed while making customers feel better even when delivering unwelcome news
• Passionate about your career and team
• Constantly thinks about improving your craft, your results, and your team
• Natural problem solver and detective
• Understands every interaction matters
• Doesn't mind answering the same question multiple times because each customer deserves to have their day made
• Loves continuously making things better
• Patient and gracious with how things are, but never leaves things unimproved
• Wants to make everything you touch the best it can be
• The driver, not a passenger
• Circumstances aren't always in your control, but they're never your excuse
• Loves learning complex things
• Medical billing quirks? SQL database queries? SMS logs? Bring it on
• Resists the urge to get defensive and stays curious instead, looking for the nugget of truth that helps you grow
• Balances efficiency with quality
• Words matter to you because people matter
• Saw feedback as a gift

Ready to Apply?

Click the Apply button to submit your application through our Workable page by 11:59 PM on Monday, August 24th, 2026.

Two Important Notes:

• We don’t want to see AI answers (yes, we can tell). We use AI here at ChiroCat all the time, but we’re hiring you, not an AI agent. We want your answers!
• We review applications as they come in, so we might find our perfect fit early!